Work Pattern
Sunday: 12:30-18:00
Friday: 14:00 -22:00
Saturday: 13:00- 21:00
Key Capabilities
· Understands how M&S operates, it’s strategy, future and the role they play
· Committed to delivering excellent work fast with great attention to detail
· Open to and acts on feedback, asking for this regularly
· Sets performance objectives for self in conjunction with line manager and in line with business plans
· Takes accountability for planning and managing own work efficiently to ensure objectives are met
· Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things and suggests improvements
· Effective at communicating; ensures communication is clear and simple
· In control of their own reactions and considers how to share their perspective to create better reaction for team
· Copes well with change and work challenges, recovering quickly from its impact
· Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
· Contributing to store profitability
· Work to get things done right first time within timescales
· Comprehensive knowledge of Travel Money channels
· Good level of product knowledge and other services
· Up to date knowledge of the commercial operation and brilliant basics
· Good level of digital capability and use of digital tools and applications
· Understand customer needs and spot selling opportunities to delight
· Adapting to change
· Flexible and able to learn quickly
Key Relationships and Stakeholders
· Customers
· Colleagues
· Store Leadership
· M&S Bank Travel Money support team
· BIG
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
About UsSkills Required
- Availability to work specified rostered shifts (including weekends)
- Comprehensive knowledge of Travel Money channels
- Good level of product knowledge and other services
- Good level of digital capability and use of digital tools and applications
- Strong customer service skills and ability to spot selling opportunities
- Contribute to store profitability and deliver results
- Work efficiently and accurately within timescales (attention to detail)
- Effective verbal communication and relationship-building skills
- Adaptability to change and willingness to learn quickly
- Takes accountability for planning and managing own work to meet objectives
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
