Customer Assistant - Operations - Purley Way

Posted 2 Days Ago
Be an Early Applicant
2 Locations
In-Office or Remote
Entry level
HR Tech • Information Technology • Professional Services • Manufacturing
The Role
Supports customers in an M&S retail environment by delivering excellent sales and service, using digital tools to enhance customer experiences, and adapting to customer and business needs. The role contributes to innovative in-store and online retail experiences while representing the company’s commitment to inclusion, service, and operational excellence.
Summary Generated by Built In
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. 
About the Team
Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. 

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

MS Companies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MS Companies and has not been reviewed or approved by MS Companies.

  • Fair & Transparent Compensation Pay ranges are clearly posted for many roles, helping set expectations about hourly rates by site and shift. Feedback suggests some assignments feel decently paid, particularly when steady hours or overtime are available.
  • Wellbeing & Lifestyle Benefits Access to daily or weekly pay in some roles offers convenience and short‑term financial flexibility. This is mentioned alongside straightforward entry‑level work that can provide immediate income.

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The Company

What We Do

MS Companies is a leading workforce solutions provider specializing in optimizing organizational performance through the integration of people, technology, and data for manufacturers.

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