Customer Assistant - Operations - Gosforth

Posted 2 Days Ago
Be an Early Applicant
3 Locations
In-Office or Remote
Entry level
HR Tech • Information Technology • Professional Services • Manufacturing
The Role
Receive deliveries, manage stock, replenish the shop floor, and support store operations. The role requires physical stamina, speed, accuracy, digital confidence, teamwork, and flexibility across early-morning shifts.
Summary Generated by Built In

Work Pattern
Sunday: 06:00-10:00
Wednesday: 04:30-08:30
Thursday: 04:30-08:30
Saturday: 04:30-08:30

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.  

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today. 

About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. 
About the Team
Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. 

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Skills Required

  • Must be aged 18 or older due to workplace health and safety requirements.
  • Availability to work the specified early-morning and weekend shifts.
  • Ability to perform physically demanding, high-intensity stock and delivery work.
  • Digital confidence for tracking deliveries and managing stock.
  • Flexibility to work across the wider store and support changing operational needs.
  • Ability to work effectively as part of a team.

MS Companies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MS Companies and has not been reviewed or approved by MS Companies.

  • Fair & Transparent Compensation — Pay ranges are clearly posted for many roles, helping set expectations about hourly rates by site and shift. Feedback suggests some assignments feel decently paid, particularly when steady hours or overtime are available.
  • Wellbeing & Lifestyle Benefits — Access to daily or weekly pay in some roles offers convenience and short‑term financial flexibility. This is mentioned alongside straightforward entry‑level work that can provide immediate income.

MS Companies Insights

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The Company

What We Do

MS Companies is a leading workforce solutions provider specializing in optimizing organizational performance through the integration of people, technology, and data for manufacturers.

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