MS Companies

Customer Assistant - Learning - Pudsey

Posted 3 Days Ago

Be an Early Applicant

2 Locations

In-Office or Remote

Entry level

HR Tech • Information Technology • Professional Services • Manufacturing

The Role

Support regional People and Learning partners to coordinate, deliver and maintain induction and upskilling programmes for Customer Assistants. Manage regional learning hubs, deliver training and compliance learning, use digital tools to schedule capacity, build stakeholder relationships, and drive continuous improvement in the academy learning experience.

Summary Generated by Built In

Work Pattern
Sunday 08:00-17:00
Monday 08:00-17:00
Tuesday 08:00-17:00
Wednesday 08:00-17:00

Purpose of Learning Assistant
To support the Regional People Manager and Regional Learning Partner to deliver an outstanding academy learning service at all levels.
Accountabilities:
Develop remarkable people
Support coordination of all development programmes including employability schemes for customer assistants
Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
Ensure all regional learning hubs and the academy facilities are maintained to a high standard
Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
Offer exceptional levels of service to all colleagues and visitors across the academy
Delivering regional buddy upskilling where required
Deliver upskilling to Induction facilitators in standalone hubs where required
Listen and act on colleague feedback to make this a great place to work , with the support of BIG
100% accurate execution
Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
Build key stakeholder relationships across Centre of Expertise, externally and Region
Utilise digital tools to manage academy learning capacity
Drive high performance
Act as subject matter expert for onboarding and My Welcome
Support the delivery and completion of Compliance Learning across the region
Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

Technical Skills/ Experience:
Digitally confident with programmes such as Microsoft Teams, Word, PowerPoint and Excel
Comprehensive knowledge of customer shopping channels
Good level of product knowledge and services across the store
Up to date knowledge of the commercial operation and brilliant basics
Good level of digital capability and use of digital tools and applications
Adapting to change
Ability to learn new ways of working quickly and be able to deliver relevant information
Able to confidently deliver information in a public forum and ensure attendees' understanding

About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Skills Required

Digitally confident with Microsoft Teams, Word, PowerPoint and Excel
Experience planning, coordinating and delivering inductions or training sessions
Ability to deliver information confidently in public forums and ensure attendee understanding
Comprehensive knowledge of customer shopping channels
Good level of product and service knowledge across the store
Up-to-date knowledge of commercial operation and brilliant basics
Ability to learn new ways of working quickly and deliver relevant information
Adaptability to change and willingness to suggest improvements

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The Company

What We Do

MS Companies is a leading workforce solutions provider specializing in optimizing organizational performance through the integration of people, technology, and data for manufacturers.