ABOUT THE ROLE
As a Customer Assistant in one of our John Lewis shops, you'll make sure our difference is felt through the delivery of outstanding customer service and highlighting our first class in store experiences, that our competitors just can not compete with.
Alongside the great service you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
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At a glance:
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Permanent positions
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Various part time positions available ranging from 12 hours to 25 hours across 3 days
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Interviews will commence as of the 29th April 2025
Key responsibilities:
Working in our shops can be fast-paced and varied. On a day-to-day basis you'll be responsible for:
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Delivering engaging and inspirational customer service at every stage of the customer journey
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Using your product knowledge and sales training to drive sales and increase profits for the Partnership
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Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolve any queries they may have
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Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks
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Identifying areas of improvement and implementing solutions
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Helping to protect our profits by supporting with accurate stock counts
Essential skills and/or experience you'll need:
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Basic IT literacy
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Strong communication skills
Desirable skills and/or experience you may have:
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Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday
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Merchandising and product displays experience
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To learn more about this role, please copy and paste this link into a new browser window: https://embed.wirewax.com/8063665
Closing Date:
April 26, 2025
Pay:
£12.40 Hourly
Contract Type:
Permanent
Hours of Work:
Various part time positions available ranging from 12 hours to 25 hours across 3 days. Exact rota to be discussed at assessment
Job Level:
Partnership Level 10
Where You'll Be Working:
Cardiff (John Lewis & Partners), The Hayes, Cardiff, Vale of Glamorgan, CF10 1EG
ABOUT THE PARTNERSHIP
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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What We Do
Working in Partnership for a happier world. Our Partnership is an ongoing experiment to find happier, more trusted ways of doing business, for the benefit of us all. We work together to create a successful business and a fairer, more sustainable future for Partners, customers, suppliers and communities. Our Partnership is owned entirely in trust by Partners which means we are more than employees; we share knowledge, power and profit. Our Purpose inspires our principles, drives our decisions and acts as our guide. Visit www.jlpjobs.com directly to view our current opportunities.
