We are looking for temporary partners to help us deliver the service we are famous for. As a seasonal Customer Assistant, you’ll be part of something really special, working as part of a diverse team where you are free to be yourself. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.
At a glance:
Temporary contracts across the Christmas period
Pay - £12.40 hourly
Full and part time work between 16 and 37.5 hours across seven days to include early starts and weekends. Hours of work between 06:00 to 16:30
Interviews will commence from 3rd November and will be Group Assessments
Full training will be provided, which includes digital learning and on-the-job training to ensure you feel confident and supported in your new role
Key responsibilities:
Working in our shops can be fast-paced and varied. On a day-to-day basis, you'll be responsible for:
Delivering engaging and inspirational customer service at every stage of the customer journey
Using your product knowledge and sales training to drive sales and increase profits for the Partnership
Putting the customer at the heart of everything you do, proactively acknowledging and taking the time to understand what they are looking for / resolving any queries they may have
Working flexibly across the shop to support the wider team as required, including till support, stock replenishment, price ticketing and general shop-keeping tasks
Essential skills and/or experience you'll need:
Basic IT literacy
Communication skills
Desirable skills and/or experience you may have:
Experience of working in a customer-facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, every day
Merchandising and product displays experience
Additional Information
There may be some permanent roles available, but most roles are temporary until early January 2026
Please advise us at the application stage if you require a reasonable adjustment as part of the assessment process
We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early
Closing Date:
October 28, 2025
Pay:
Contract Type:
Hours of Work:
Job Level:
Where You'll Be Working:
Norwich (John Lewis & Partners), All Saints Green, Norwich, Norfolk, NR1 3LXABOUT THE PARTNERSHIPWe’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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What We Do
Working in Partnership for a happier world.
Our Partnership is an ongoing experiment to find happier, more trusted ways of doing business, for the benefit of us all. We work together to create a successful business and a fairer, more sustainable future for Partners, customers, suppliers and communities.
Our Partnership is owned entirely in trust by Partners which means we are more than employees; we share knowledge, power and profit.
Our Purpose inspires our principles, drives our decisions and acts as our guide.
Visit www.jlpjobs.com directly to view our current opportunities.
