Marks and Spencer

Customer Assistant - Chicken Hot Hold - Ludlow

Posted Yesterday

Be an Early Applicant

2 Locations

In-Office or Remote

Entry level

Retail • Software

The Role

Serves fresh hot food quickly and safely at an M&S counter, recommends products, processes orders using in-store digital tools, and maintains a clean, stocked service area. The role requires working effectively under pressure, adapting to changing customer demand, and collaborating with colleagues across shifts. Applicants must be at least 18 because the position involves operating mechanical equipment.

Summary Generated by Built In

Work Pattern

Sunday 12:00-17:00
Monday 14:00-20:00
Tuesday 14:00-20:00
Thursday 14:00-20:00
Friday 14:00-20:00

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Be part of the energy and excitement of our new Hot Food counters – fast-paced frontline roles where quality, speed, and service all come together. We’re seeking passionate individuals who will serve it hot, serve it fast and serve it right first time.

You’ll be a hands-on brand ambassador, confidently recommending and serving fresh, hot food options, while working at pace and under pressure

At M&S, our customers don’t wait. You’ll deliver fast, safe, high-quality service while keeping standards sky-high.

· Being digitally confident is essential. You’ll use in-store tools to keep orders flowing so digital confidence and quick thinking are key.

· Being a team player is crucial. You’ll work closely with colleagues to meet intense customer demand and keep the service area spotless and stocked.

· Flexibility is vital. The hot food offer moves fast – and you’ll need to move faster, adapting to demand across shifts.

It’s hot. It’s high-pressure. And it’s full-on. Are you ready for it? Take Your Marks and apply today.

About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Skills Required

Must be at least 18 years old due to operating mechanical equipment and health and safety requirements
Digital confidence and ability to use in-store tools
Ability to provide fast, safe, high-quality customer service under pressure
Teamwork and collaboration skills
Flexibility and adaptability across shifts and changing demand

View all jobs at Marks and Spencer

View Marks and Spencer Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: London

35,678 Employees

Year Founded: 1884

What We Do

At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.