MS Companies

Customer Assistant - Café - Ayr

Posted Yesterday

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2 Locations

In-Office or Remote

Entry level

HR Tech • Information Technology • Professional Services • Manufacturing

The Role

Serve customers in the M&S Cafe delivering fast, five-star service. Use digital order tools to take and fulfil orders, recommend food and drinks, maintain food safety and hygiene, manage queues during busy periods, support teammates, and adapt to shifting needs to keep the café operating smoothly.

Summary Generated by Built In

Work Pattern

Week 1
Tuesday: 11:00 - 17:30
Saturday: 10:00 - 16:30

Week 2
Tuesday: 9:30 - 13:30
Wednesday: 13:30 - 17:30
Saturday: 13:00 - 17:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.

About Us

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the Team

Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Skills Required

Digitally confident; able to use digital ordering and fulfilment tools
Ability to work at pace and stay calm under pressure
Deliver friendly, five-star customer service
Maintain impeccable food safety and hygiene standards
Teamwork and flexibility; adapt quickly and support colleagues
Product knowledge and ability to recommend food and drinks

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The Company

What We Do

MS Companies is a leading workforce solutions provider specializing in optimizing organizational performance through the integration of people, technology, and data for manufacturers.