Customer Assistant - Learning - Lisburn

Posted 3 Days Ago
Be an Early Applicant
2 Locations
In-Office or Remote
Entry level
HR Tech • Information Technology • Professional Services • Manufacturing
The Role
Provide fast, friendly customer service in an M&S store, assisting with sales, product recommendations, style advice, shelf filling, and customer support. Use digital tools to improve the shopping experience, work effectively under pressure, and adapt across store areas. Collaborate with colleagues to maintain high service standards, meet customer demand, and support sales growth.
Summary Generated by Built In

Work Pattern 

Week 1 
Wednesday 08:15-17:00
Friday 08:15-17:00

Week2 
Wednesday  08:15-17:00
Saturday  0815-17:00


Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

  • At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.

  • Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

  • Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

  • Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.

 

About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working. 
About the Team
Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!

We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. 

By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

Skills Required

  • Strong customer service and communication skills
  • Ability to work effectively in a fast-paced, high-pressure retail environment
  • Digital confidence and ability to use in-store devices and the Sparks App
  • Teamwork and collaboration
  • Flexibility to work across different store areas and scheduled shifts
  • Knowledge of M&S products and ability to provide style advice or product recommendations

MS Companies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MS Companies and has not been reviewed or approved by MS Companies.

  • Fair & Transparent Compensation — Pay ranges are clearly posted for many roles, helping set expectations about hourly rates by site and shift. Feedback suggests some assignments feel decently paid, particularly when steady hours or overtime are available.
  • Wellbeing & Lifestyle Benefits — Access to daily or weekly pay in some roles offers convenience and short‑term financial flexibility. This is mentioned alongside straightforward entry‑level work that can provide immediate income.

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The Company

What We Do

MS Companies is a leading workforce solutions provider specializing in optimizing organizational performance through the integration of people, technology, and data for manufacturers.

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