Customer Assistance Representative I - Temporary

Job Posting Title

Agency

Supervisory Organization

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Job Type

Compensation

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Job Description

Location: Woods County / Alva – 511 Barnes St & Woodward County / 1631 Texas Ave Woodward

Salary: up to $17.79 per hour, based on education and experience

Full Time /Part Time: Part Time

Work Schedule: Monday – Friday

Primary Hours: 8-5 – up to 19 hours per week

Position Description:

The Customer Assistance Representative – Temporary is responsible for providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures. They will respond to requests for publications and forms, analyze information presented to determine the nature of the problem, provide advice on laws, policies, and procedures related to the agency’s business operations, and provide other assistance as needed.

Position Responsibilities/Essential Functions:

• Reviews and analyzes requests for information and clarification of laws, policies and procedures; provides responses to inquiries concerning filing requirements, due dates, registration procedures and similar data; and conducts research of laws and rules as needed to respond to requests for information or assistance.
• Coordinates with other divisions or units as needed to clarify policies and procedures, determines status of individual accounts, issue clearances, and resolve problems; routes requests for materials, publications, or information to appropriate units for processing.
• Reviews and edits forms to verify computations, status, and other data; determines reporting requirements based on business activity and related laws.
• Reviews records and other data concerning business activity to identify tax accounts that can be closed.
• Conducts inventories of publications, forms, supplies, and other materials as needed; maintains records, files, reports, and other materials
• Being present at the office is an essential function of the job.
• Other duties as assigned.

Other Duties

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

Level Descriptor

This is the basic level of this job family where employees are assigned responsibilities for performing entry level work in a training status to build their skills in providing services and assistance to clients and customers. In this role they will be assigned tasks which involve responding to routine inquiries concerning required publications and forms, providing required materials and information, and advising customers on various policies and procedures. This will include providing services to both walk-in and telephone customers or because of written inquiries.

Minimum Qualifications:

Education and Experience requirements at this level consist of one year of experience in clerical office work; or as a customer service representative; or an equivalent combination of education and experience, substituting thirty semester hours of college, which must include six semesters in business or public administration, for the required experience.

Application Requirements:

• If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.

• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

Valued Knowledge, Skills, and Abilities

Knowledge, Skills and Abilities required at this level include knowledge of office methods and procedures; of grammar, punctuation and spelling; of mathematics; of basic bookkeeping procedures; of inventory techniques; of telephone procedures; of standard business communications; of current office technologies; Skill is required to operate office machines including computers. Ability is required to follow oral and written instructions; to establish and maintain effective working relationships with others; to establish and maintain filing systems; to analyze situations and make decisions in accordance with rules, laws, and regulations; provide good customer, interpersonal and communication skills.

Physical Demands and Work Environment:

Being present at the office is an essential function of the job. Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. While performing the duties of the job, employees are required to talk, stand, walk, and reach with hands and arms.  This position requires long periods of sitting and daily use of computers and phones. Employees must be willing to complete all job-related travel associated with this position.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:

Agency Contact