The Customer Architect at Nokia acts as a trusted technical advisor, fostering strong relationships with customer teams while leading all technical discussions and project initiatives. This role encompasses end-to-end technical leadership, focusing on architecture and high-level designs for SDM and 4G/5G services on Kubernetes and Red Hat OpenShift. Responsibilities include evaluating new technologies, managing technical risks, and planning migration strategies to ensure seamless integration and evolution of customer solutions. The ideal candidate brings extensive telecommunications experience and a deep understanding of network design, protocols, and architectures, driving innovative solutions to meet customer needs and enhance service delivery.
Responsibilities- Establish and maintain trusted relationships with customer technical teams and network leadership.
- Lead project meetings, technical discussions, and workshops, ensuring alignment on solutions.
- Develop architecture and high-level designs for SDM and 4G/5G services on Kubernetes and Red Hat OpenShift.
- Evaluate technical risks and formulate mitigation strategies for proposed designs and solutions.
- Assess and integrate new technologies into customer solutions, shaping the evolution roadmap.
- Plan and oversee the migration strategy for solution refreshes and traffic transitions.
- Drive end-to-end technical leadership across domains and facilitate R&D discussions.
- Conduct requirements analysis, root cause analysis, and solution presentations to customer teams.
Must-Have:
- 12+ years of experience as an Architect and Engineer in Telecommunications
- Deep understanding of SDM and IMS voice network design, including 3gpp specifications and call flows
- Hands-on experience designing and deploying SDM functions and IMS networks
- Solid knowledge of IP protocols, including BGP/eBGP, BFD, and eVPN in data center design
- End-to-end knowledge of 4G and 5G packet core architecture and services-based architecture
Nice-To-Have:
- Experience with Kubernetes and Red Hat OpenShift for cloud-native deployments
- Familiarity with security principles and practices in cloud environments
- Understanding of charging and policy management call flows and integrations
- Knowledge of CNF onboarding and cloud infrastructure dependencies
- Experience in migrating SDM and IMS systems for service upgrades
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Skills Required
- 12+ years of experience as an Architect and Engineer in Telecommunications
- Deep understanding of SDM and IMS voice network design, including 3gpp specifications and call flows
- Hands-on experience designing and deploying SDM functions and IMS networks
- Solid knowledge of IP protocols, including BGP/eBGP, BFD, and eVPN in data center design
- End-to-end knowledge of 4G and 5G packet core architecture and services-based architecture
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
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