Customer Application Support Engineer

Reposted 2 Months Ago
Be an Early Applicant
2 Locations
In-Office
Mid level
Automotive • Internet of Things • Mobile • Semiconductor • Industrial
The Role
The Customer Application Support Engineer provides technical support for Linux issues, develops drivers, integrates protocols, and documents processes. They are customer-facing, focusing on resolving issues and optimizing embedded applications.
Summary Generated by Built In
We are looking for a Customer Application Support Engineer with 3–5 years of hands‑on experience in Embedded Linux, driver development, and industrial embedded applications.
The ideal candidate has practical debugging skills, strong Linux fundamentals, experience with Yocto/Buildroot, and the ability to work directly with customers to resolve technical issues and accelerate product development..

1. Customer Support & Issue Resolution

  • Provide frontline technical support for customer issues related to Linux BSP, kernel, bootloaders, and driver integration.
  • Debug real-time issues across hardware, kernel, and applications.
  • Support customers through bring‑up, validation, and production phases.

2. Linux Build Systems & BSP Development

  • Work with Yocto, Buildroot, or similar Linux build frameworks.
  • Customize BSP layers, tune root filesystems, and optimize system boot times.
  • Integrate middleware, libraries, and system components for industrial applications.

3. Driver Development & HAL Integration

  • Develop, modify, and integrate Linux device drivers for peripherals such as:
    • GPIO, I2C, SPI, UART
    • display drivers for HMI
    • industrial I/O modules
  • Troubleshoot kernel-level issues and perform patching, backporting, and version upgrades.

4. Industrial Protocols & Connectivity

  • Support implementation of industrial communication protocols such as:
    • Modbus, CAN/CANopen, Profibus, Profinet, EtherCAT, OPC‑UA
  • Assist customers with protocol stack integration and performance optimization.

5. HMI & UI System Integration

  • Work with GUI frameworks such as Qt, GTK, or similar.
  • Enable display drivers, touch interfaces, and input subsystems.
  • Support rendering, performance tuning, and hardware-accelerated graphics.

6. Security & System Hardening

  • Support secure boot, trusted execution environments, and firmware authenticity.
  • Implement Linux security features:
    • SSecure Key storage
    • Vulnerability assessment & compliance
  • Enable secure communication protocols (TLS, SSH, IPsec).

7. Documentation & Training

  • Create application notes, reproducible test cases, and technical guides.
  • Conduct customer trainings and hands‑on workshops.
  • Provide technical feedback to product and development teams.
Education
  • Bachelor’s or Master’s degree in
    • Electronics & Communication (ECE)
    • Computer Science Engineering (CSE)
    • Electrical Engineering (EE/EEE)
Soft Skills
  • Strong problem-solving ability and structured debugging approach.
  • Excellent customer communication and presentation skills.
  • Ability to manage multiple customer issues simultaneously.
  • Collaborative mindset with cross‑functional hardware, software, and QA teams.
  • High ownership and willingness to support field escalations.
Preferred (Nice to Have)
  • Experience with real-time Linux (PREEMPT‑RT).
  • Exposure to ARM Cortex‑A/Cortex‑M based SoCs.
  • Understanding of containerization (Docker) on embedded devices.
  • Experience with CI/CD tools for embedded workflows.
  • Familiarity with cybersecurity standards for industrial systems (IEC 62443).

More information about NXP in India...

#LI-7013

Skills Required

  • 3-5 years of hands-on experience in Embedded Linux, driver development, and industrial embedded applications
  • Bachelor's or Master's degree in Electronics & Communication, Computer Science Engineering, or Electrical Engineering

NXP Semiconductors Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NXP Semiconductors and has not been reviewed or approved by NXP Semiconductors.

  • Retirement Support — Feedback suggests the 401(k) program is strong, with reports of a 100% match on the first 5% of base salary. This is seen as a solid pillar of the overall rewards package.
  • Equity Value & Accessibility — An employee stock purchase plan with a 15% discount is highlighted as a meaningful benefit. This feature adds perceived long-term value beyond base pay.
  • Healthcare Strength — Medical, dental, and vision coverage alongside HSA/FSA options and wellness incentives are described as comprehensive. These offerings contribute to a sense of robust core benefits.

NXP Semiconductors Insights

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The Company
HQ: Eindhoven
21,993 Employees
Year Founded: 2006

What We Do

NXP Semiconductors N.V. (NASDAQ: NXPI) enables a smarter, safer and more sustainable world through innovation. As a world leader in secure connectivity solutions for embedded applications, NXP is pushing boundaries in the automotive, industrial & IoT, mobile, and communication infrastructure markets. Built on more than 60 years of combined experience and expertise, the company has approximately 34,500 employees in more than 30 countries and posted revenue of $13.21 billion in 2022. Find out more at www.nxp.com. Privacy Policy: https://www.nxp.com/company/about-nxp/privacy-policy-for-social-media-pages:PRIVACY-POLICY-SOCIAL-MEDIA

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