Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Location:
Hsinchu,TWNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Job Description
This role serves as primary customer interface for customers related to parts agreement, On-Demand engagement, service and labor dispatch and managing a broad spectrum of requests. Manage escalations from internal and external customers, ensuring timely resolution, clear communication, and maintaining customer trust. Combining frontline service with subject matter expertise, the role drive improvements in order management processes, customer experience, and operational efficiency by leading and supporting key projects. Responsible for customer services, billing and consignment inventory reconciliation, system maintenance, data analysis and reporting, process documentation and training, contributes to system enhancement initiatives and audit readiness, ensures policy compliance, and supports the achievement of organizational KPIs and objectives. Proposes optimal operational processes tailored to each customer and country-specific context within global projects and programs, ensuring alignment with local requirements and business objectives.
Job Scope -
1. Perform customer services tasks incl. account identification, entitlement check, quote, order, expediting, delivery, billing, return, repair, dispatch, respond to customer inquiries and resolve customer issues by working with FSO, Logistics, Order Fulfillment, Trade, Engineering, Purchasing, Supply Chain, Sales, Marketing, SBU, Finance, operation teams etc..
2. Build fundamental knowledge of internal systems and customer processes.
3. Handle complex customer requests under guidance, manage multi-site scenarios involving quotes, orders, billing, return, repair, dispatch, customer master and entitlement.
4. Contribute to system testing (RIT/UAT) and resolve recurring system issues (e.g., B2B, ordering, quote, return, reconciliation, ASN).
5. Ensure operational processes meet compliance requirements and support functional KPIs delivery.
6. Analyze data and generate reports to support data-driven decisions.
7. Provide support and BKM sharing to team members.
Qualifications -
- 3+ years of working experiences in customer service, business operation, order management, supply chain, project management.
- Excellent written and spoken communication, with the ability to use positive language effectively. Customer-Centric Mindset, demonstrating patience, understanding, and strong listening skills. Prior experience in customer service is a plus.
- Detailed orientation, proactive approach to tasks and challenges, and consistent responsiveness in fast-paced setting
- Experience in project management and familiarity with SAP/CRM systems are pluses
- Solid problem-solving abilities, logical reasoning and analytical skills
- Demonstrates collaborative team work, inclusive and mutual respect in diverse, cross-functional environments.
- Strong spoken and written English skills (TOEIC score of 750 or above).
- Semiconductor industry experience is a plus.
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 10% of the TimeRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Skills Required
- Create quotations and opportunities in ERP systems
- Create and maintain accurate sales orders in ERP
- Handle customer inquiries via phone, e-mail, and fax
- Escalate and follow up on customer requirements not being met
- Generate reports and track orders, opportunities, bookings and shipments
- Develop understanding of customer requirements and relationships
- Develop basic knowledge of Applied Materials products
- Ability to work with limited supervision
- Ability to explain complex information in straightforward situations
Applied Materials Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, mental health, and wellness programs for employees and families, with coverage beginning on day one in many cases. On-site or virtual care options at major campuses further reinforce the breadth of support.
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Leave & Time Off Breadth — Exempt employees are offered a Flexible Time Off program and U.S. teams observe 11 paid company holidays. These policies are consistently highlighted across official benefits summaries.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is widely available and presented as a core part of the U.S. package, alongside equity grants in many roles. These ownership elements are positioned as meaningful contributors to total rewards.
Applied Materials Insights
What We Do
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.
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