Customer and Commercial Operations II

Posted Yesterday
Be an Early Applicant
2 Locations
In-Office or Remote
Entry level
Artificial Intelligence • Semiconductor • Manufacturing
The Role
Manages customer escalations, order and delivery coordination, high-value shipment reviews, billing and entitlement issues, inventory reconciliation, and process improvements. Supports revenue goals through cross-selling and upselling, audit readiness, system testing, routine system troubleshooting, customer master setup, compliance, reporting, and business continuity documentation. Provides informal guidance to new team members while contributing to departmental KPIs and customer satisfaction.
Summary Generated by Built In

Who We Are


Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. 


What We Offer


Location:

Osaka,JPN, Tokyo,JPN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Key Responsibilities
  • Manage escalations and handle difficult customer situations professionally.

  • Strengthen customer relationships by anticipating needs and resolving issues proactively; support order management and delivery coordination.

  • Conduct proactive order reviews and provide updates on high-value orders and shipments; resolve issues with strong domain expertise.

  • Collaborate cross-functionally to expedite parts and lead expedition efforts.

  • Support quarterly revenue goals, including cross-selling and upselling initiatives; contribute to billing and audit readiness.

  • Handle complex multi-site billing and entitlement; support SOX/ISO audits.

  • Oversee onsite inventory reconciliation across locations; drive process improvements.

  • Document processes, update BCP, and generate reports for decision-making.

  • Support system testing (RIT/UAT) and independently troubleshoot routine system issues (e.g., B2B, ASN) affecting daily operations.

  • Assist with MDG customer master setup and apply compliance standards consistently across routine operations and support the achievement of departmental KPIs and business objectives.

​

Functional Knowledge

  • Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

  • Understands key business drivers; uses this understanding to accomplish own work

Leadership

  • No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

  • Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents 

Impact

  • Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

  • Explains complex information to others in straightforward situations

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

No

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Applied Materials Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.

  • Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, mental health, and wellness programs for employees and families, with coverage beginning on day one in many cases. On-site or virtual care options at major campuses further reinforce the breadth of support.
  • Leave & Time Off Breadth — Exempt employees are offered a Flexible Time Off program and U.S. teams observe 11 paid company holidays. These policies are consistently highlighted across official benefits summaries.
  • Equity Value & Accessibility — An Employee Stock Purchase Plan is widely available and presented as a core part of the U.S. package, alongside equity grants in many roles. These ownership elements are positioned as meaningful contributors to total rewards.

Applied Materials Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Santa Clara, CA
23,282 Employees
Year Founded: 1969

What We Do

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.

Similar Jobs

Circle (circle.so) Logo Circle (circle.so)

Lead Engineer, AI Platform

Artificial Intelligence • Consumer Web • Digital Media • Information Technology • Social Impact • Software
Remote
60 Locations
250 Employees

GitLab Logo GitLab

Senior Solutions Architect

Cloud • Security • Software • Cybersecurity • Automation
Easy Apply
Remote
Japan
2500 Employees

SailPoint Logo SailPoint

Architect

Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Remote or Hybrid
Japan
2461 Employees

Apryse Logo Apryse

Enterprise Account Executive

Productivity • Software • App development • Automation
Remote
Japan
665 Employees

Similar Companies Hiring

Ford Energy Thumbnail
Automotive • Software • Energy • Utilities • Manufacturing • Renewable Energy
Glendale, Kentucky
55 Employees
Blee Thumbnail
Artificial Intelligence • Marketing Tech • Software
New York, New York
33 Employees
Vega Thumbnail
Artificial Intelligence • Automotive • Insurance • Transportation
US
65 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account