Customer Analytics Specialist

Reposted 4 Days Ago
Be an Early Applicant
Central, Melaka, MYS
In-Office
Entry level
Fintech • Financial Services
The Role
The Customer Analytics Specialist will create analytical insights using SAS and other tools, engage stakeholders, and assist in data-driven improvements for business opportunities.
Summary Generated by Built In

Primary Objective:

  • Produce analytical deliverables using SAS/ Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members.
  • Assist Chapter Lead to engage stakeholders to produce continuous improvement in acquiring new data sources and applying advance analytics capabilities to uncover hidden opportunities. 

Key Responsibilities:

  • Well-versed in using data generation tools to perform day-to-day tasks such as generating analytics insights and campaign leads opportunities and fulfillments from granular data points with quality and accuracy.
  • Possess basic analytical skills to conduct new analysis in understanding customers, its impact and opportunities.
  • Good coordination skills to drive the execution of new opportunities with retail business, retail marketing, retail distribution, data providers and analytic modelers.
  • Adopt and execute advance analytics practices to deepen the quality of insights and campaign leads.

Requirements:

  • Bachelor Degree - Bachelor degree in quantitative background (Statistics, Decision Management, Computing with Statistics) or familiar in using statistical tools (SPSS, SAS, SQL)
  • Fresh graduate or less than 2 years work experience in MIS, campaign leads generation or Business Intelligence environment.
  • Possess skillset of problem solving, analytical and enjoys data exploration.
  • Problem solving skill to support data accuracy and issue resolution.
  • Highly adaptable and able to respond to change fast
  • Ability to collaborate with stakeholder across different business level to align on the same requirements.
  • Ability to communicate opinions or views clearly.

Skills Required

  • Bachelor Degree in quantitative background (Statistics, Decision Management, Computing with Statistics)
  • Experience with statistical tools (SPSS, SAS, SQL)
  • Fresh graduate or less than 2 years work experience in MIS, campaign leads generation or Business Intelligence
  • Analytical and problem-solving skills
  • Ability to adapt to changes and collaborate with stakeholders
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The Company
HQ: Kuala Lumpur
14,000 Employees
Year Founded: 1997

What We Do

We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future. We invite you to join us as we work towards a better and brighter future for all.

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