Customer Analytics Specialist

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

The Customer Analytics Specialist will be responsible for providing high-quality data analytics and processes execution for a customer or set of customers.  They will provide actionable data sets and process tracking that will be used to drive financial and operational improvements in supply chain and will collaborate with stakeholders at the customer(s) and within Owens & Minor.

Core Responsibilities:

• Provides reporting and analytics to monitor performance.
• Uses data to support root cause analysis when performance metrics are off track.
• Manages reporting needs and analyzes customer request for custom reports.
• Creates custom KPI dashboards (critical measures) to drive and measure operational and financial improvements.
• Create data visualizations to tell the story of the data and provide meaningful insights to support problem solving, opportunity identification, and prioritization of business needs.
• Effectively communicate and present analytics to internal and external stakeholders.
• Develops and maintains strong, account-specific analytical processes with the customer.
• Utilizes data to support management of contract compliance to all agreed terms and conditions.
• Collaborates with personnel within the customer and within O&M to ensure accurate and consistent information is present for the customer.
• Utilizes data to drive item standardization and identify conversion opportunities.
• Supports strategies to drive proprietary products with existing and new customer targets.
• Create and maintain documentation on data models, measures, infrastructure, and processes.
• Process, clean, and validate integrity of data to be used for analysis including developing process for SKU hygiene.
• Explore and analyze data to identify patterns, relationships, trends, and potential risks.
• Support improvement and optimization initiatives with data analytics.

Qualifying Experience:

• Bachelor’s Degree
• 2 or more years of experience preferably in a financial or contract administration position that required an attention to detail, data management and data reporting. 
• 2 or more years of related experience (sales, customer service, customer relationship management, supply chain, hospital distribution, etc.)
• Or any equivalent combination of education and experience to meet the above requirements.
• Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel), PowerBI
• Strong ability to use multiple systems and various report software to combine and synthesize information.
• Strong verbal and written communication skills.
• Strong influencing skills
• Ability to work independently.
• Ability to facilitate problem solving and think critically.
• Capable of critically evaluating data to derive meaningful, actionable insights.

Additional Requirements:

• May provide back up support to customer service for some functions.
• Limited travel may be required.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.