Location: Hybrid Altrincham OR Remote
Type: Full-time
Salary: Up to £50,000 depending on experience
Join us at Focus Group and help shape the future of AI-powered customer experiences.
About the RoleWe’re looking for a Customer AI Implementation Engineer to design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation. You’ll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value.
What You’ll Do:- Build and customise AI-driven solutions for our clients.
- Translate customer goals into scalable technical designs.
- Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting.
- Develop secure integrations using Python, REST APIs, and supporting technologies.
- Provide ongoing support and optimisation for existing solutions.
- Collaborate with sales and product teams to shape future features.
- Strong Python skills and experience with REST APIs.
- Excellent communication—able to explain technical concepts clearly.
- A proactive, solution-oriented mindset with a passion for delivering customer value.
- Ability to manage multiple projects and work independently.
- Experience with Conversational AI, NLP, or chatbots.
- SaaS or CX platform knowledge.
- Front-end skills (HTML, CSS, JavaScript).
- Work with the latest AI-powered CX technologies.
- Enjoy flexibility and autonomy in a fast-growing SaaS environment.
- Be part of a collaborative team that values innovation and continuous learning.
Ready to make an impact?
Apply now and help us redefine customer experience through AI.
Top Skills
What We Do
Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.
