Customer Advocacy Manager - North America

We are seeking an ambitious Customer Advocacy Manager to position customer advocacy as a core driver of brand and revenue growth. With expertise in impactful storytelling and turning customers into passionate advocates, you will play a critical role in scaling our Voice of Customer program within the Enterprise segment. Reporting to the Director of Customer Advocacy, you will lead a fast-paced, agile program that includes enterprise-level customer storytelling, third-party review site management, and multi-channel Voice of Customer amplification. In this highly visible role, you will thrive in a dynamic, hyper-growth environment, collaborating with kind, authentic, and high-performing colleagues. This is an ideal opportunity for a marketer who is both a natural storyteller and skilled relationship builder, with a proven ability to drive measurable impact
Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, OR, TX, or VA.
What You'll be Doing

• Enterprise-level storytelling: partner with our account management team to source enterprise customer champions; interview customers and share their stories in a variety of formats (video, long-form case studies, one-pagers).
• Maintain our reputational dominance over competitors by managing our third-party review program (G2, Gartner, TrustRadius, Capterra). Activities include customer review management and project management of our quarterly multi-channel report launch campaign.
• Oversee the end-to-end project management of quarterly multi-channel report launch campaigns.
• Operate and enhance NinjaOne's Voice of Customer (VoC) program, including content management, logo management, training, sales references, customer speakers, and advocate swag.
• Own and manage the GTM checklist for launching advocacy assets.
• Prepare and deliver internal enablement resources to ensure advocacy program success.
• Travel with the video team to capture compelling customer stories on-site.
• Support customer in-person events and North America GTM campaigns as needed.
• Track and manage budgets for customer gift cards and swag to ensure effective spend.
• Other duties as needed.

About You

• 3+ years of experience in startup B2B tech, customer advocacy, customer marketing, field marketing, or product marketing
• Thrive in hyper-growth environments and embrace the pressure of a highly visible role
• Skilled in writing, storytelling, and copyediting with a flair for creating compelling narratives
• Demonstrate expertise in customer-facing roles, confidently interviewing customers, gathering insights, and turning them into champions
• A polished communicator, capable of engaging both technical and business audiences effectively
• You've developed compelling, value-driven customer stories, tailoring your messaging to a variety of personas
• You excel at weaving data into engaging narratives
• Offer background in video storytelling-bonus if you've produced or edited filmed customer stories
• Possess hands-on experience managing third-party review sites (G2, Gartner Peer Insights, Capterra, Trust Radius)
• Collaborate effectively across teams, using cross-functional project management to drive initiatives
• Maintain a keen eye for detail and manage high-volume content; familiarity with spreadsheets, deep-tagging, and categorization is essential (bonus for Highspot and Airtable)
• Skilled at creating internal training documentation to support enablement efforts
• Oversee the management of customer gift cards or swag; experience with Postal or Rybbon is a plus
• Advanced proficiency with Office 365 tools (Microsoft, Outlook, PowerPoint, Excel, SharePoint)
• Asana is your go-to project management tool

About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $100,000 to $125,000 per year.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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