Customer Advisor

The Back Office Support plays a critical role in ensuring the smooth functioning of day to day business operations. This position focuses on data management, administrative support, record keeping, compliance monitoring, and communication with internal departments to maintain operational efficiency. The role & responsibilities are included but not limited to.

Job title:

Customer Advisor

Job Description:

Back Office

This role is essential in supporting front‑office teams by managing the backend workflow, maintaining accurate records, processing documents, and ensuring internal processes adhere to organizational and regulatory standards.

Our ideal candidate is a natural multitasker with a passion for structure, accuracy, and smooth operations. You bring positivity, initiative, and reliability to every task — being the driving force that keeps our business moving forward.

Primary Responsibilities:

Administrative & Operational Support:

• Perform daily administrative tasks that support smooth company operations.

• Manage staff calendars, schedule appointments, and support office workflows.

• Assist cross-functional teams such as HR, Finance, and Operations with backend processes.

Data & Record Management:

• Compile, check, process, and maintain accurate data in company databases.

• Handle filing, data entry, document processing, and digital record management.

• Prepare, update, and organize company documents.

Reporting & Documentation

• Prepare operational reports, project updates.

• Maintain updated and accurate logs of transactions, client information, and internal activities.

Compliance & Quality Assurance

• Ensure operations and documentation comply with company standards, policies, and regulations.

• Participate in audits, quality checks, and internal control processes.

Support to Front Office & Internal Teams

• Process customer orders and handle backend support for client or vendor queries.

• Provide assistance with research, market analysis, and sourcing information as required.

• Collaborate with multiple departments to ensure seamless workflow and information flow.

Process Improvement

• Identify inefficiencies and suggest improvements to enhance administrative and operational efficiency.

• Contribute to ongoing process optimization and workflow enhancements.

Essential: 

• Ability to work with precision when handling data, documents, and administrative tasks.

• Comfort with reviewing, interpreting, and analyzing data to support reporting and operations.

• Capable of juggling multiple tasks, managing deadlines, and maintaining structured workflows.

• Clear written and verbal communication for internal coordination with HR, Finance, Operations, and other teams.

• Proficiency in MS Office (Excel, Word, Outlook)

• Ability to use office equipment and business software

• Skill in resolving workflow issues quickly and improving operational processes.

• Ability to handle sensitive company or client information discreetly and responsibly.

• Efficiently managing workload and meeting operational timelines.

• Willingness to work closely with internal teams to ensure smooth operations and cross‑functional alignment.

Minimum Requirements:

• Grade 12 (Matric)

• 1+ years of experience in back office, BPO, operations, or administrative support roles preferred.

• Must Reside in Cape Town

• Clear Credit and Criminal Record

What’s in it for you? 

• Competitive remuneration package + Incentive

• Absence Bonus

• Shift Allowance

• Rotational Shifts

• Medical Insurance

• Free transport for evening shifts ending at 6:30pm and after

• A progressive career path to help you develop in your Call centre career.

• Comprehensive product training in a fun collaborative environment

What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.
What will happen next?
Your application will be reviewed - If your application is successful, you will be invited to an interview with a member of the recruitment team.
IMPORTANT
The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.
Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.
Attach your most recent CV indicative of the criteria as advertised.

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)