Home move agents manage data for domestic accounts during customer relocations involving ScottishPower. This involves processing changes to moves, including date alterations and meter readings, and reversing transactions when necessary.
Additionally, agents seek opportunities to sell extra fuels and promote Energy Services products.
Job title:
Customer AdvisorJob Description:
- Strong proficiency in both written and spoken English communication,
- Time Management: balancing various tasks is crucial.
- Active Listening: Comprehending customer inquiries and concerns
- Ability to manage complex situations.
- Problem Solving: Being resourceful and quick-thinking is essential.
- Communication Skills: Ensuring communication is clear and to the point.
- Adaptability: Being able to adjust to various customer personalities and scenarios is important.
- Customer-Centric Approach:
- Prioritizing the customer is a key skill.
- Moderate to advanced computer skills and proficiency in system navigation
- Sales through service.
Location:
Cape Town,
South AfricaTime Type:
Part timeContract Type:
PermanentSkills Required
- Strong proficiency in written and spoken English communication
- Time Management: balancing various tasks is crucial
- Active Listening: Comprehending customer inquiries and concerns
- Ability to manage complex situations
- Problem Solving: Being resourceful and quick-thinking is essential
- Communication Skills: Ensuring communication is clear and to the point
- Adaptability: Adjusting to various customer personalities and scenarios
- Customer-Centric Approach: prioritizing the customer is key
- Moderate to advanced computer skills and proficiency in system navigation
- Sales through service
Capita Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capita and has not been reviewed or approved by Capita.
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Flexible Benefits — Hybrid/remote options, job sharing and compressed hours are available across many roles, and remote-work convenience can meaningfully add to overall value.
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Parental & Family Support — Enhanced maternity, paternity and shared parental leave are part of the offering, signalling stronger family support than basic statutory levels.
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Retirement Support — A company‑matched pension and life assurance are provided for UK roles, delivering core financial protection within the package.
Capita Insights
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
