Customer Advisor

• To assist existing customers to assist in upselling , cross selling and upgrading VMO2 contracts in the UK. 

• Accessing customer accounts by recording account information whilst ensuring that the correct Data Protection Act rules apply.   

• Assisting existing customers who wish to cancel their existing contracts with VMO2 from a retention standpoint, by offering them , competitive packages/deals in order to retain with VMO2. 

• Assist in resolving product or service-related problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 

• Provide telephonic customer support to customers. 

• Liaising with Pay Monthly customers to retain and resell through upgrades and new lines. 

• Good listening skills to react empathetically and retain the customer’s business, be able to question proactively to understand. 

• Ability to learn quickly as technology evolves in order to sell relevant products to aid retention. 

• Must have strong objection handling and closing techniques/skills as this is a strong sales and retention environment. 

• Address telephonic sales opportunities in a professional manner and in line with set standards 

• Adhere to sound written communication principles. 

• Maintain customer service standards and promote a positive image of the VMO2 brand by offering an overall positive customer experience 

• Log all incoming calls on a Customer Feedback CRM system, according to set guidelines 

• Ensure all captured information is accurate and complete 

• Report incidents according to set guidelines 

• Maintain quality control principles and recommend process improvements to ensure the customer feels valued. 

• This role will see you helping customers and getting rewarded with customer satisfaction and financial incentives. 

Minimum Requirements: 

• Matric (Completed) 

• Clear Criminal record 

• Clear Credit record 

Minimum Experience: 

• Minimum of 6 months unbroken International BPO Sales Experience  

• Sales coupled with Customer Service 

• 12 months Domestic / BPO Call Centre experience gained within a Sales environment. 

• Computer Literacy (MS Office, Social Media, Online, Navigation) 

• Good articulation of the English language (Spoken and Written) 

• SA Citizen 

You will be required to attend a 4-week training program.   

Training will be from Monday – Friday, 09h00 to 18h00 (SA time)