Customer Advisor

Join the change. Together, we’ll make history
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

Are you passionate about delivering exceptional customer experiences and shaping a more sustainable energy future? Join us at OVO Energy, a part of AGL, where we’re on a mission to decarbonize Australian homes through electrification — and it all starts with our customers.

As a Customer Advisor, you'll be the frontline of service, engaging with customers across voice, chat, and digital channels. You'll proactively resolve enquiries, recommend tailored solutions, and support our customers in managing their energy accounts. Your customer-obsessed approach and growth mindset will help you anticipate needs, educate on smarter energy use, and continuously improve customer experience.

Please note: This is a full-time, on-site role based in our Melbourne office. Standard working hours are Monday to Friday, 9:00 AM to 5:00 PM. Remote or hybrid work options are not available for this position.

What You’ll Be Doing

• Deliver outstanding customer service across all contact channels with empathy, accuracy, and a drive to exceed expectations.

• Take full ownership of customer queries across billing, payments, credit, sales, and energy advice — aiming for first-contact resolution.

• Build meaningful relationships with customers through proactive communication, ensuring their energy needs are understood and met.

• Use smart tools and data insights to anticipate and prevent issues before they arise (e.g., high bills, credit risk, billing anomalies).

• Empower customers to take control of their energy usage through digital-first solutions and self-service tools.

• Make thoughtful recommendations of energy products and services tailored to individual customer needs

• Collaborate within a high-performing team to drive commercial results, share feedback, and continuously improve service and systems.

• Stay on top of regulatory changes, new products, and technology upgrades

• Be a champion of transformation and new ways of working as we evolve how we serve customers.

What We’re Looking For

• You love helping people by solving problems and delivering value that truly makes a difference.

• You’re curious, adaptable, and constantly seeking ways to improve yourself and your work.

• Previous experience in customer service, administration or contact centre roles

• Strong written and verbal communication skills with great listening and attention to detail.

• Tech-savvy with a willingness to learn new systems and digital tools.

• Team-oriented with the ability to thrive in a fast-paced, agile environment.

• Resilient, proactive, and able to manage multiple tasks effectively.

Why You’ll Love It Here

• Be part of a passionate, forward-thinking team committed to sustainability and innovation.

• Competitive salary of $69,549 + 11.5% superannuation

• Work in a culture that empowers you to take ownership, grow, and make things happen.

• Access continuous learning opportunities and support to develop your skills and career.

• Make a meaningful impact by helping customers live smarter, greener lives.

• Monday to Friday roster – no weekend work!

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

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Call Centre