More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with
business, policy and legal
requirements
Job title:
Customer AdvisorJob Description:
Role:
Customer Service Advisor
Role Objective
This role is perfect for motivated and confident communicators who thrive in a fast-paced call centre environment.
As a Telesales Advisor, you’ll speak with customers daily, handling sales enquiries, upgrades, renewals, plan changes, and retention conversations with new and existing customers. You’ll guide customers through pay-as-you-go, monthly contracts and SIM-only deals — matching the right solution to their needs while achieving sales targets.
Professional Know-how
- Academic:
- Grade 12 (Matric)
- Experience:
12 Months + International Call Centre (Telesales / Retentions / Sales through Customer Service)
Working Relationships
Internal:
- Operations/functional line
Primary Responsibilities
- Taking inbound calls from new and existing customers
- Offering customers the best product or service that suits their needs
- Selling the benefits of different products & services to increase customer retention and satisfaction
- Ensuring we meet the regulatory requirements when handling sales with customers
- Be compliant and follow the regulatory scripts
- Educating customers about our products and services
- Maintaining and updating customer databases
- Staying up to date with any offers or new product development
Key Result Areas/Competencies
What you will assist customers with:
- Upgrades – handset or sim
- Additional business
- Customers thinking of leaving – attempt to retain
- Issuing PAC codes
- New customers wishing to discuss new deal
- Call existing customers via dialer to offer new deals
Essential:
- High proficiency in written and verbal English communication,
- Ability to exercise decisiveness when selling products to customers.
- Time Management: Balancing multiple tasks efficiently is essential.
- Active Listening: Attentively understanding customer inquiries, concerns, and feedback is fundamental.
- Empathy: Provide Solution while showing empathy and genuine concern for your customer
- Problem Solving: Quick thinking and resourcefulness are vital.
- Clear and concise communication
- The ability to adjust to different customer personalities and situations is valuable.
- Accurate data entry, note-taking, and order processing are critical.
- Putting the customer first is a core competency.
- Moderate to Advanced computer skills and system navigation
- Objection handling
- Closing techniques
- Negotiation Skills
About Us
We are a leading Mobile Virtual Network Operator (MVNO) in the UK. It offers a range of flexible mobile plans, including pay-as-you-go, monthly contracts, and SIM-only deals. Known for high customer satisfaction, We combine value-driven mobile services with the convenience of Our retail offerings.
The campaign operates in UK time. You will be required to work the following shifts in South African times:
Operating Hours: SA times
- Monday –Sunday (8AM-9PM)
- Your shift roster is subject to change therefore be prepared to work unfavorable shift patterns as per operational requirements.
- Our Call Centre is operational 365 days per year (including Christmas and New Year).
- You will be expected to work during the festive season (including Christmas Day)
What’s in it for you?
- Competitive remuneration package
- Shift Allowance
- Weekend Hero Bonus
- Excellent monthly performance bonus of up to 20% of basic salary
- Free door to door transport for evening shifts after 7pm
- A progressive career path to help you develop in your Call center career.
- Comprehensive product training in a fun collaborative environment
- Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.
- Employee Share Scheme Trust after 24 months tenure with Capita
- Eligibility to participate in our scholarship program after 24 months tenure with Capita.
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.
What will happen next?
- Your application will be reviewed.
- If your application is successful, you will be invited to an interview with a member of the recruitment team.
IMPORTANT
The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.
Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.
Attach your most recent CV indicative of the criteria as advertised.
Location:
Cape Town,
South AfricaTime Type:
Full timeContract Type:
PermanentSkills Required
- Grade 12 (Matric)
- 12 months+ international call centre experience (telesales/retentions/sales via customer service)
- High proficiency in written and verbal English
- Moderate to advanced computer skills and system navigation
- Accurate data entry, note-taking, and order processing
- Ability to meet and exceed sales targets, closing techniques and objection handling
- Strong time management, active listening, empathy and problem-solving skills
- Decisiveness when selling and negotiation skills
- Adherence to regulatory requirements and scripted compliance
- Willingness to work SA time shifts, weekends, evenings and festive days (including Christmas)
Capita Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capita and has not been reviewed or approved by Capita.
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Flexible Benefits — Hybrid/remote options, job sharing and compressed hours are available across many roles, and remote-work convenience can meaningfully add to overall value.
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Parental & Family Support — Enhanced maternity, paternity and shared parental leave are part of the offering, signalling stronger family support than basic statutory levels.
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Retirement Support — A company‑matched pension and life assurance are provided for UK roles, delivering core financial protection within the package.
Capita Insights
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
