The Role
The Customer Adoption Manager will facilitate customer success on the Coupa BSM platform, optimizing processes and driving platform adoption through technical support and best practices assessments.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of Customer Adoption Manager to Coupa:
We are looking for highly energetic and driven customer champions to work on the Customer Adoption team. This role is focused on helping our customers get the maximum value from their Coupa Business Spend Management (BSM) platform, by driving procure-to-pay (P2P) best practices, process optimization and adoption of Coupa functionality and enhancements.
Ideal candidates will have a minimum of 4+ years’ experience working directly with large, enterprise clients to drive customer success, have process and technical proficiency with P2P platforms, and experience with system analysis to proactively lead customers toward business goals.
What you will do:
- Provide technical, business, and product knowledge in support of driving customer success
- Working directly with customers Coupa Customer Value Manager (CVM) to ensure customer success and using technical knowledge to support the CVM meet the deliverables of the customer’s account plan
- Work towards becoming a Subject Matter Expert (SME) for Coupa core modules Running workshops to provide technical, process and workarounds recommendations based on Coupa domain knowledge.
- Deliver Coupa best practice assessments for customers to drive adoption of the Coupa platform
- Run knowledge share sessions with customers to educate and enhance business process utilizing new and existing product features while aiming to reduce complexity (keep it simple)
- Working with other organizations within Coupa as well as the global Customer Adoption Manager team
- Working with customers to define the scope of a project, activities and key deliverables
- Presenting solutions in written and or oral reports
What you will bring to Coupa:
- 4+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider.
- Strongly prefer a background in both S2C, P2P and/or Global Compliance
- Candidates should have extremely strong client management skills and be able to work with customers to execute a change management plan that works towards a rapid, successful go-live procurement, AP and/or expense Management experience is desired, but not required.
- Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software.
- Previous consulting experience with the following applications is a solid predictor of success: Ariba, Basware, Oracle, SAP.
- Strong written and verbal English language communications skills.
- Experience configuring and delivering software demonstrations are required.
- Must be able to work in a fast-paced and passionate environment.
- Bachelor Degree or equivalent
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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Top Skills
Coupa
P2P
S2C
What the Team is Saying
Alex Moon
Operations Analyst, Order Management
Jessica Fonseca
Technical Support Specialist
Aditya Maheshwari
Sr. Software Engineer, Cloud
Jose Miguel Jimenez
Procurement
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
None
HR
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Ann Arbor
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Shivaji Nagar, IN
Tokyo Office
Uppsala, SE
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