Customer Adoption — Role Description & Measurement
About the Role
We are looking for a structured and detail-oriented Customer Adoption Intern to support Snic’s customer/adoption team. This role is ideal for someone who wants to work at the intersection of software, process, data, testing, documentation, and customer enablement.
At Snic, customer adoption work is not limited to implementation. It includes supporting process discovery, data preparation, testing, training enablement, documentation, support readiness, and customer success activities that help customers adopt solutions with confidence. SmartOps defines this work explicitly across discovery, data prep, configuration, testing, training, change management, go-live, run operations, support, and success management.
Key Responsibilities
- Support preparation of UAT plans, scripts, and defect logs
- Assist with customer data preparation, validation, and cleanup
- Help document workflows, configuration decisions, and handover notes
- Support creation of training materials, user guides, and knowledge articles
- Help maintain trackers, runbooks, and implementation documentation
- Assist with ticket triage, issue documentation, and knowledge capture
- Work with senior team members on bounded customer-facing internal tasks
Required Skills
- Strong Excel skills and comfort working with structured data
- Basic SQL knowledge or willingness to learn
- Strong documentation and attention to detail
- Good logical thinking and problem-solving ability
- Clear written and verbal communication
- Willingness to learn business processes and software workflows
Good to Have
- Exposure to software testing or QA concepts
- Familiarity with support ticketing or issue tracking
- Understanding of APIs, integrations, or data flows
- Exposure to ERP, MES, APS, or other business systems
- Academic or project experience involving process mapping, data handling, or documentation
Who Can Apply
- Final-year students or recent graduates in Engineering, MCA, BSc, BBA, Industrial Engineering, or related disciplines
- Candidates interested in implementation, customer success, support, operations, or business applications
- Strong interest in working in a structured customer-facing technology environment
What the Intern Will Gain
- Hands-on exposure to implementation and customer adoption work
- Experience with testing, data preparation, documentation, and enablement
- Mentorship from senior delivery and customer success team members
- Understanding of how manufacturers adopt software in real operational settings
- Potential path to full-time roles such as Implementation Analyst, Customer Operations Analyst, Application Support Engineer, or Junior Applications Engineer
Success in This Role Looks Like
- By the end of the internship, the intern should be able to:
- support testing and documentation work reliably
- work with customer data and templates accurately
- produce usable training or knowledge materials
- maintain implementation artifacts with discipline
- show readiness for an entry-level customer/adoption or support role
Skills Required
- Strong Excel skills and comfort working with structured data
- Basic SQL knowledge or willingness to learn
- Strong documentation and attention to detail
- Good logical thinking and problem-solving ability
- Clear written and verbal communication
- Willingness to learn business processes and software workflows
What We Do
Snic Solutions is a platform + solutions company helping manufacturers modernize operations using composable tools, predictive insights, and outcome-first implementation. We exist to remove the friction from digital transformation—so manufacturers can keep up with what their customers demand. As expectations rise for traceability, responsiveness, flexibility, and compliance, manufacturers are feeling the pressure to transform—but they’re often trapped by siloed data, legacy systems, and slow, high-risk implementations. We believe digital transformation should be fast, flexible, and practical—not overwhelming. At the core of our approach is Factory Thread, our proprietary data virtualization platform designed for manufacturing. It enables seamless IT-OT convergence, IIoT integration, and AI-driven insights by connecting spreadsheets, legacy systems, and modern tools like Siemens Opcenter—without the delays and disruptions of traditional integration methods. Complementing this is SmartOps, our outcome-based delivery model that combines onboarding, training, admin support, validation readiness, and customer success into a single, scalable subscription. We package software and services into composable, verticalized solutions that help manufacturers digitize MES, APS, LIMS, and QMS workflows quickly and confidently. We’ve delivered results for over 150 manufacturing sites across North America and Asia, including leaders in pharmaceuticals, metals, industrial equipment, food and beverage, and medical devices. Our experience spans GxP-compliant environments, 21 CFR Part 11 validation, and AI-powered operational analytics. Headquartered in Dallas, with global teams across the U.S., Canada, Southeast Asia, and India, we’re making manufacturing digital transformation fast, fearless, and scalable.
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