The Role
Handle incoming customer and client enquiries via phone, web and email; maintain and update customer databases; resolve complaints within SLAs and company KPIs; escalate issues appropriately and meet daily operational requirements.
Summary Generated by Built In
As a Customer Service Administrator, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.
Key Responsibilities
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
- Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
- Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
- Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs
Experience and Qualifications
- Experience of working within the Utilities sector is desired but not essential
- Ideally, you’ll come from a customer service background
- IT and system literate
- Able to work in an organised manner to meet important deadlines
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Skills Required
- Experience working within the Utilities sector
- Customer service background
- IT and system literate
- Organised and able to meet deadlines
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The Company
What We Do
Network Plus is a leading utility and infrastructure service provider operating across the UK. They design, build, and maintain essential infrastructure assets in sectors such as water, wastewater, gas, power, telecoms, and transport, keeping communities connected and businesses running.
