Key responsibilities ✨
- Customer Onboarding on Malt Products:
- Guiding freelancers in creating profiles on the Malt platform and assisting with proposal formalisation.
- Administrative and Commercial Management:
- Act as the primary contact for administrative managers at key client accounts, ensuring smooth implementation of administrative and accounting processes.
- Oversee contracts and legal documentation for clients and freelance professionals.
- Manage day-to-day client administrative relations, including the acceptance of commercial proposals and oversight of ongoing projects.
- Prepare client quotes.
- Support client meetings on administrative and process-related topics, including preparation of materials, drafting meeting minutes, and following up on specific post-meeting actions.
- Administrative and Commercial Management:
- Monitor & coordinate any financial topics and administrative tasks that fall within the Customer Administration's scope or in collaboration with dedicated teams.
- Supporting any inquiries (internal or external) related to invoicing and supporting any billing discrepancies issues.
- Collaborate with Malt’s Finance team to support collections and cash recovery when necessary.
- Provide proactive support to clients and freelancers within the Customer Administration's scope & responsibilities.
- Process Improvement and Product Innovation:
- Monitor and measure the effectiveness of process & product improvements to ensure they align with organizational goals and contribute to overall business growth.
About you 🧑🚀
- You have successful experience in administration / sales support (1-3 years)
- You master the invoicing processes of major accounts and have a good command of Excel
- You have very good interpersonal skills and are comfortable interacting with customers
- You are proactive, organized and rigorous
- You are comfortable in changing and dynamic environments where everything has to be built
- You are fluent in French and English
How to join the mission? 🚀
- First call with Mariana (in English), our Talent Acquisition Manager, to better understand your background and share more about this opportunity.
- First interview with the hiring manager to better understand the job
- Business case to prepare and present
- Final interview with Edward, Head of Customer Care & Administration, to discuss our long-term vision
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What We Do
Malt is a platform that connects businesses with freelancers, finding the perfect match for every project. Our mission is to provide everyone with the freedom to choose what work they do and who they do it with. By helping to redefine the world of work and the relationships we have with it we hope to empower everyone to shape their careers to fit exactly what they’re looking for. Malt was founded in 2013 by Vincent Huguet and Hugo Lassiège, who were both joined by Alexandre Fretti as Co-CEO in 2020. In March 2022, Malt acquired Comatch, enabling us to create a dedicated category for independent management consultants and interim executives where clients can access vetted expertise, known as Malt Strategy. We have now gained the trust of more than 550,000 freelancers and 70,000 clients, becoming one of the leading marketplaces for freelance talent. We are currently operational in nine countries and regions: Belgium, France, Germany, the Netherlands, the Nordics, Spain, Switzerland, the UAE and the UK. Malt has evolved into a successful scaleup with more than 700 employees from 44 different nationalities, who share the same values of care, ambition, joy and autonomy. Join us and become part of the future of work!
