The Role
Provides remote administrative and customer support, including phone and email triage, order entry and validation, complaint resolution, invoicing, delivery scheduling, database maintenance, and logistics coordination. Handles accounts receivable tasks, retailer sales monitoring, forecasting, weekly reporting, website data reviews, recipe uploads, and market research. Requires fixed-shift availability, time tracking, camera-on calls, accuracy, professionalism, and dependable multitasking.
Summary Generated by Built In
This is a remote position.
Role Overview
We are seeking a detail-oriented and highly organized Customer Admin Support to provide end-to-end administrative, customer service, and order management support. This role plays a critical part in ensuring smooth daily operations, accurate order processing, responsive customer communication, and timely reporting. The ideal candidate is proactive, deadline-driven, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism.
Administrative & Customer Support
- Triage incoming phone calls, customer enquiries, and emails.
- Handle order-taking, sales support, and general customer service interactions.
- Maintain database accuracy and hygiene.
- Record and track consumer feedback received via phone, email, and web submissions.
- Manage customer complaint resolution and coordinate product reimbursements.
- Attend regular team and stakeholder meetings as required.
Order Management & Logistics
- Perform order keying, validation, and discrepancy highlighting.
- Issue short supply notifications and follow up on reorder availability.
- Process order invoicing through relevant portals and maintain dispatch records.
- Book delivery timeslots with transport providers.
- Provide backup support for key logistics functions.
Accounts & Reporting
- Perform accounts receivable–related tasks.
- Monitor retailer sales trends and demand using available data sources.
- Prepare weekly customer reports and forecasts.
- Assist with month-end report downloads and data preparation.
Digital Content & Market Support
- Upload and manage recipe content from Instagram to the company website.
- Review customer websites to ensure images and data accuracy.
- Conduct market research to support business initiatives.
Requirements
- Intermediate proficiency in Microsoft Office.
- Strong verbal and written communication skills.
- Detail-oriented with a high level of accuracy and adherence to procedures.
- Demonstrates integrity, professionalism, and reliability.
- Proactive and results-driven; takes initiative to complete tasks.
- Effectively manages multiple priorities and deadlines in fast-paced environments.
- Builds and maintains positive, collaborative working relationships.
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits
1. Monthly Salary: Php 30,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines' public holidays
4. Probation: 6 months and after Probation
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines' public holidays
4. Probation: 6 months and after Probation
- 10 days annual leave credits
- 5 days of sick leave
5. HMO offered after 6-months probation
6. Eligible for 13th Month Pay after 30 days
7. Annual salary review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 6:30 AM to 3:30 PM Philippine time, Monday to Friday
Skills Required
- Intermediate proficiency in Microsoft Office
- Strong verbal and written communication skills
- High attention to detail and accuracy
- Adherence to procedures
- Integrity, professionalism, and reliability
- Ability to take initiative and complete tasks proactively
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Ability to build and maintain positive collaborative working relationships
- Availability for a fixed Monday-to-Friday shift from 6:30 AM to 3:30 PM Philippine time
- Reliable internet for permanent work-from-home employment
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The Company
What We Do
24x7 Direct is a leading Australian ISO Certified BPO and Virtual Staffing Agency, providing outsourcing solutions and virtual assistants to businesses.
