Customer Accounts Specialist

About Analog Devices

Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at www.analog.com and on LinkedIn and Twitter (X).

Job Descriptions

• Take proactive steps to reconcile forecasts, backlog and shipments in order to meet customer demand and target Sales revenue.
• Process orders, returns, and refunds in accordance with corporate policies and procedures.
• Track/Communicate material production progress and priorities to relevant stakeholders to ensure supply targets, proactively try all possibilities to close supply gaps.
• Participate in account business reviews with both internal and external stakeholders, understand business and has contributions from Customer Account Specialist perspective during the review.
• Work independently but closely with cross-functional teams to resolve customer issues and escalate complex cases as needed.
• Pricing management, assist Sales on account annual price negotiation.
• Data analysis provider that empower for sales team with valuable insights to help sales growth revenue.

• Regular customer visit to build and maintain strong long-lasting customer relationships.
• Act as the main point of contact for customer inquiries, escalations, issues and quality related matters.

Requirements:

• Good Excel and PowerPoint skill
• Fluent in English
• Experience with supply chain will be preferred
• At least 5 years’ experience with IC industry will be preferred
• Familiar with Power BI will be preferred

For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export  licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls.  As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.

Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.