Customer Accounts Specialist
Cultural Care Au Pair
Boston office
The Customer Accounts Specialist plays a critical role in supporting the financial health of the business through proactive accounts receivable management, cross-functional collaboration, and continuous process improvement. This role takes ownership over our customer finances, communicating with customers and internal teams to resolve account issues, collect outstanding balances, and deliver a positive customer experience.
In addition to managing accounts receivable, this role acts as a subject matter expert for finance-related processes, providing guidance and support across departments, leading trainings, and contributing to finance technology initiatives and system enhancements. As a trusted resource for both customers and colleagues, this individual confidently navigates complex and sensitive financial conversations, helping customers understand their accounts, explore solutions, and move toward resolution. The ideal candidate is comfortable picking up the phone, de-escalating difficult situations, and building productive relationships through empathy, professionalism, and strong problem-solving skills.
Key responsibilities:
Manage the accounts receivable portfolio by strategically communicating with customers regarding balances, payment plans, due dates, credits, and account resolutions through phone and email.
Serve as a trusted resource for finance-related questions from customers and internal teams
Research and resolve complex account issues while ensuring a positive customer experience
Analyze processes and recommend operational improvements that increase efficiency and reduce manual work
Partner with cross-functional teams to support finance initiatives and business objectives
Lead and facilitate training sessions for employees across departments on finance processes, tools, and best practices
Support testing, implementation, and ongoing improvement of finance systems, technology enhancements, and operational projects
Share knowledge, provide feedback, and support team development through collaboration and mentorship
Who you are:
You are a naturally curious and analytical problem solver who enjoys understanding how processes work and finding ways to make them better. You thrive in a collaborative environment and enjoy building relationships across teams while balancing customer needs with business objectives. You are comfortable working with data, investigating issues, and driving projects from idea through execution.
You take ownership, communicate effectively, and are motivated by both solving immediate challenges and creating long-term improvements that benefit customers and the organization.
Qualifications:
1-2 years of work experience, preferably in customer support, accounts receivable, finance operations, or a related field.
Strong analytical, problem solving, and conflict resolution skills.
Confident navigating difficult customer conversations, de-escalating concerns, and discussing sensitive financial matters with empathy and professionalism.
Excellent communication, organizational, and multitasking skills, with the ability to manage competing priorities effectively.
A team-oriented mindset with a passion for helping others, sharing expertise, and contributing to a supportive and collaborative environment.
Why you’ll love working here: Perks, Benefits, and more!
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In addition, you can expect:
Commitment to professional growth: robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, accident and hospital insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.
Compensation: $55K-$58K. This role is also overtime eligible.
Skills Required
- 1-2 years of work experience
- Experience in customer support, accounts receivable, finance operations, or a related field
- Strong analytical and problem-solving skills
- Strong conflict-resolution skills
- Ability to navigate difficult customer conversations and de-escalate concerns
- Ability to discuss sensitive financial matters with empathy and professionalism
- Excellent communication, organizational, and multitasking skills
- Ability to manage competing priorities effectively
- Team-oriented mindset and willingness to share expertise
What We Do
A career at EF is something different. You’ll think boldly, own your job, and create a career you are proud of—and have fun doing it. When you join EF, you will join a global community of creative minds, innovators, and change-makers. Since 1965, we've created programs that help people see new places, experience new cultures, and learn about the world and themselves. People are at the heart of everything we do, and it all begins with the talented and collaborative EFers who bring our mission-opening the world through education- to life across 55 countries and counting.
