Location: Hybrid/Leatherhead
Salary: £33,608 - £38,958 per annum
Hours: 36 per week
Contract Type: Permanent
Are you ready to step into a role where you can make a genuine difference in people's lives. As a Customer Accounts Specialist, you’ll play a vital role in supporting Clarion Housing residents as they navigate their tenancies. Your work will help reduce arrears and maximise income collection, allowing residents to feel secure and supported in their homes. You'll undertake tenant home visits to engage with customers, review individual circumstances, and provide appropriate advice and support.
You’ll take ownership of the entire income and arrears process, utilising the latest technology and the Microsoft Dynamics platform to create a seamless, customer-focused experience.
In this role, your compassionate communication skills will shine as you guide customers through their queries with clarity and understanding. Your ability to empathise and connect with others will be essential as you help them through challenging situations. With experience in customer account management, ideally within social housing, you’ll be prepared to handle various situations, including preparing court documentation when needed and negotiating positive outcomes under pressure. Your strong numeracy, literacy, and familiarity with CRM and housing management systems will ensure that you approach every interaction with both precision and care.
If you’re motivated by creating better outcomes for customers and want to be part of something with real social value, this is the role for you.
If this sounds like an opportunity for you, then please review the full role profile before applying - Customer Accounts Specialist.
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.
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Closing Date: Thursday 30th July 2026 at midnight.
This is a hybrid role with a base location at our office in Leatherhead. Candidates will be expected to work flexibly between the office and home in line with business needs.
Applicants must have the ability to travel across the region to remote locations where public transport may not be available.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This post is subject to Basic Criminal Record Check Clearance.
This vacancy may close without notice.
Skills Required
- Experience in customer account management and income/arrears collection
- Experience within social housing (ideally)
- Ability to undertake tenant home visits and travel to remote locations
- Ability to work hybrid between Leatherhead office and home as business needs require
- Strong numeracy and literacy skills
- Compassionate communication, negotiation skills, and ability to prepare court documentation
- Familiarity with CRM and housing management systems, including Microsoft Dynamics
- Eligible to work in the UK; Clarion cannot offer visa sponsorship
- Must reside in England or Wales for the duration of employment
- Subject to Basic Criminal Record Check clearance
What We Do
We are Clarion - the country’s largest housing association, We provide a home to 350,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability. We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have. We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most, We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it
