Location: Reed House, Norwich
Salary: £33,239 - £38,514 per annum pro rata
Hours: 36 per week
Contract Type: Fixed Term Contract until 31st March 2027
The private rent team have recently taken responsibility for some of Clarion’s commercial assets and are seeking two experienced Customer Accounts Specialists to support the onboarding and mobilisation of this work.
The initial focus will be on the commercial garage assets. If you’re an independent problem solver who enjoys trying new approaches and working collaboratively, this may be the role for you. We’re looking for someone with strong experience to ensure we collect income due and recover outstanding debt.
You’ll be adaptable and provide first class customer service, with strong organisational skills. We’re looking for someone who has an open mindset and is comfortable developing processes and procedures as the demands of this new area of work are fully understood.
If you feel your attributes, experience and skillset match our requirements; we’d love to hear from you.
If this sounds like an opportunity for you then please review the full role profile Customer Accounts Specialist (Market & Intermediate Rent) and Behaviours & Mandatory Accountabilities OD Level 6.
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Closing Date: 14/8/2026 at midnight
Interviews will be held in person at Reed House on Tuesday 25th August 2026.
This is a hybrid role with a base location at Reed House Norwich; candidates will be expected complete onboarding in the office, with an ongoing requirement to work from the office at least 3 days per week.
Applicants must have the ability to travel when required.
Skills Required
- Experience collecting income and recovering outstanding debt
- Experience supporting onboarding and mobilisation of assets/commercial portfolios
- First-class customer service skills
- Strong organisational skills
- Comfortable developing processes and procedures
- Ability to travel when required
- Ability to complete onboarding in office and work onsite at least 3 days per week (hybrid)
What We Do
We are Clarion - the country’s largest housing association, We provide a home to 350,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability. We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have. We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most, We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it
