The starting point for this role is a Customer Service Specialist that is designed to help customers that walk-in and call about projects that they need our assistance. This role has a three level training certification process that a person will be required to complete. This training program is set up to complete in 5-7 months and is an excellent starting point for our industry and our company. The training program is a foundational learning program that will teach you about our business, industry, our products, services, systems and our processes.
Organization Core Values
Humanity – People, Respect, Teamwork, Community, Kindness
Curiosity – Learning, Listen, Knowledge, Creativity, Problem-Solving, Challenge Assumptions)
Evolving – Curious, Forward-Thinking, Adapting, Changing, Flexible
Scrappy – Self-starter, Committed, Enthusiastic, Initiative, Hard-Working
Qualifications
Responsibilities
- Be able to understand the customer need and help deliver the project they need for their business
- Be an expert with the MIS and be able to enter orders quickly and correctly
- Build and maintain strong relationships with existing clients or customers
- Ensure that customer needs and expectations are met or exceeded.
- Conduct research to identify potential customers and generate sales leads.
- Contact potential customers via phone, email, or online chat to introduce products or services and close sales.
- Help with developing and implement account strategies and plans to maximize revenue and profitability from existing accounts.
- Provide exceptional customer service and support, answering questions and resolving issues promptly and professionally.
- Work collaboratively with the sales team to develop and implement sales strategies and tactics.
- Maintain accurate and up-to-date customer information and sales data in the company's customer relationship management (CRM) system.
- Stay up to date with industry trends and product knowledge to effectively communicate product features and benefits to customers.
- Meet or exceed monthly sales targets.
- Collaborate with other departments, such as marketing and customer service, to ensure a seamless customer experience.
- Continuously evaluate and improve sales processes to increase productivity and efficiency.
- Site surveys
- Assist with the development and maintenance of client relationships
Requirements
- Excellent written and verbal communication skills
- Be able to learn and become an expert in the ordering platform in use.
- Ability to problem solve and be solutions oriented
- Highly detailed with strong organizational and time management skills
- Understanding computer software, especially CRM systems and sales software
- Professional customer service demeanor
- Very reliable and good work ethic
- Have an excellent attendance record
- Highly responsive to customer needs
- Ability to create and maintain customer relationships
- Someone looking to grow a career with our organization.
Work Schedules and Arrangements
- Onsite position
- Hourly plus bonus program paid out monthly when sales levels are achieved
- Hours
- 830am-530 Monday through Friday
Helpful Skills (list out skills that are necessary for the job – things they will do each day)
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Can do Attitude – Willingness to be taught and learn new things
- Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Being a team player with sales team and company locations
About AlphaGraphics
AlphaGraphics is a brand fulfillment company helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag - if a logo goes on it we produce it. AlphaGraphics provides virtually any visual representation a company will need. We fulfill at break-neck speeds without losing that personal touch.
The AlphaGraphics Boise location is part of a larger organization called Speedy CPS. Speedy CPS has 17 locations in Utah, Idaho, Montana, and Wyoming.
Benefits:
- Health Insurance
- Dental and Vision Insurance
- 401k Retirement account matching
- Flexible Spending Account
- Several Supplemental Plans
- TeleHealth
- Employee discount
- Paid time off
- Holiday Schedule including your Birthday
- Planet Fitness Program
Skills Required
- Complete three-level training certification program (5-7 months)
- Excellent written and verbal communication skills
- Expertise with MIS and ability to enter orders quickly and accurately
- Proficiency with CRM systems and sales software
- Ability to learn and become an expert in the ordering platform
- Ability to problem-solve and be solutions oriented
- High attention to detail with strong organizational and time management skills
- Professional customer service demeanor and highly responsive to customer needs
- Reliable with excellent attendance and work ethic
- Ability to create and maintain customer relationships and collaborate with sales team
- Willingness to grow a career with the organization
What We Do
SPEEDY CPS, LLC is a brand fulfillment company specializing in brand image creation, marketing, and professional printing services. Based in Idaho, they provide a comprehensive suite of solutions, including digital and offset printing, large format signage, graphic design, and shipping services. They operate regionally across Idaho, Utah, and Wyoming, assisting businesses with everything from logo design and customized apparel to inventory management and brand fulfillment.
