Company Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
CUSTOMER RETENTION, TACTICAL RESPONSIBILITIES:
- Follows up on email communication and incoming documents/preliminary reports, distributing internally to stakeholders
- Verifies each shipment number on incoming documents to match internal invoice
- Participates in the creation and maintenance of the customer procedure manual and ensures that the operational and customer relations teams take responsibility for instructions.
- Sets the right expectations internally and externally with the client regarding the most accurate pre-billing of services provided by Expeditors
- Verify that transportation requests (F2F) correspond to pre-billing and requirements
- Identify the shipments that do not correspond or do not have the correct values in the preliminary report (Volatiles) ; analyze all the shipments listed in these reports
- Validate each shipment to match Expeditors billing
- Identifies, marks and fills in the wrong values in the draft report and sends to the pre-billing team for approval
- Identify, mark and add missing values in draft report, add cost and send to pre-billing team for approval
- Identify, mark and add missing shipments in draft report and send to pre-billing team for approval
- Follow up communication with Expeditors' Origin Office and receive confirmations needed for any adjustments in the pre-billing process
- Follow up communication with customer and receive confirmations for any necessary adjustments in the pre-billing process
- Implement new processes together with the Customer regional/global manager
CUSTOMER DEVELOPMENT, TACTICAL RESPONSIBILITIES:
- Collaborates with various departments and branches to ensure the most accurate record of billing data
- Maintains lines of communication with all key contacts - locally, regionally or internationally - as needed within the client's organization.
Qualifications
Knowledge:
- Knowledge of Expeditors products and services
- Knowledge of Expeditors operational systems
- Minimum one year operational experience within Expeditors on core products or one of the core products utilized by the customer.
- Ability to define, develop and document business processes and procedures.
- Excellent computer skills including word processing, presentation and spreadsheet programs.
- Demonstrated customer service skills, project management skills, problem solving skills and proven interpersonal skills.
Competencies:
- Effective interpersonal skills, including proven ability to listen, comprehend, communicate effectively clearly and concisely to achieve positive results.
- Excellent MS Office and CRM system skills
- Strong presentation skills
- Proven project management skills
- Strong analytical skills
- Ability to deliver superior results and meet performance requirements - KPIs
- Proven problem solving ability
- Charismatic person with the ability to easily build relationships with others
Behavior :
- Strong emotional capacity
- Open to feedback
- Initiative and ability to work autonomously with minimal supervision
- Represents a model of integrity and pride to all employees and customers
Additional Information
What do we offer?
- Private Medical Subcription
- Meal Tickets
- Bonuses based on Performance
- Training and Personnel Development Program
- Training and Education Program
- Free shuttle service from/to metro station
The position is 2 years definite contract.
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
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