Customer Account Specialist

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

Summary of Position:

Tishman Speyer is seeking a Customer Account Specialist to join our Property Management team. This position reports to the Customer Account Manager and is responsible for financial and clerical services, to ensure efficiency and accuracy in applying customer receipts and processing billing charges.

The successful candidate will bring a hospitality mindset, have excellent communication skills and be a problem solver.

Key Responsibilities:

• Monitor current customer accounts for overdue balances, follow up with internal and external personnel via telephone, email and other measures for timely resolution of collection matters and billing disputes
• Troubleshoot, and respond to internal and external inquiries through financial operations shared mailboxes or other established methods
• Complete data entry and follow-up procedures to support a variety of accounts receivable and/or accounts payable transactions in accordance with established timeframes
• Reconcile customer accounts and report discrepancies to the General Manager
• Perform review of aged delinquencies to ensure accounts receivable balances display an accurate picture of customer receivables
• Performs miscellaneous office and administrative duties as assigned

Skills & Qualifications:

• 2 - 4 years of progressive accounts receivables or accounting experience
• Bachelor’s Degree in Business, Finance or Accounting required
• Basic knowledge of computer software and hardware (i.e. Microsoft Office Suite Products)
• Must be fluent in English
• D365 Knowledge is preferred but not required

Critical Competencies for Success:

• Detail-oriented, strong analytical and problem-solving skills
• Excellent interpersonal, verbal and written skills
• Must work well under pressure with proactive approach to routine and non-routine occurrences
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
• Eager to be a part of a fast-paced and dynamic work environment

*Due to the nature of responsibilities this role requires an on-site presence and candidate must be willing to commute and work at other properties.

The base compensation range for this role is $75,000 to $80,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement. We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sexual orientation, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.