Customer Account Specialist - Pharmacy/LTC Focus

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Englewood, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Englewood, Colorado.

Why Guardian Pharmacy of Englewood? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

• Serve as a primary point of contact for customers, building strong, trust-based relationships
• Resolve service issues and proactively identify solutions in a regulated environment
• Advise customers on pharmacy-related processes, compliance, and best practices
• Train and support customer staff to improve workflow and outcomes
• Partner with internal teams to ensure a seamless customer experience

Attributes Required:

• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

          Essential job functions (include the following):

• Serve as the main point of contact for all assigned accounts, understanding client present needs, pain points and future needs. Proactively collaborate with client to provide support and deliver solutions ensuring quality care.
• Work directly with pharmacy operations to address and resolve all service-related issues in a timely manner.  Manage client expectations and communicate status updates through issue resolution.
• Develop strong working relationships and build trust with clients by consistently delivering exceptional service, support and expertise.
• Serve as liaison/quality assurance point of contact during new client onboarding process ensuring seamless and error free service.  Assist in onboarding activities such as data collection and eMAR support.
• Prepare and deliver business reviews with facility management to review business deliverables and present value-added services.
• Conduct training sessions and education programs to clients with regard to operational best practices, regulatory compliance and pharmacy tools/systems.
• Manage client base through documentation in SalesForce CRM system. This includes tracking of activities, tasks, and contacts with clients.
• Support and participate in local marketing initiatives to foster relationships, enhance brand awareness and assist in business development efforts.
• Stay current on industry trends.
• Other essential functions and duties may be assigned as needed.

Education and/or Certifications:

• High School Diploma required; Bachelor’s degree preferred
• Valid driver’s license and clean driving record

Skills and Qualifications:

• 3+ years of related experience (advanced degree may substitute for experience); experience working in long term care pharmacy and/or institutional patient care setting, such as assisted living or skilled nursing home, required
• Excellent computer skills, including Outlook, internet, and Microsoft Office skills required
• Proven experience effectively troubleshooting and solving customer service issues in a positive and pro-active manner, while abiding by the pharmacy scope of practice and capabilities
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

         Work Environment:

• Ability to routinely travel within assigned territory, predominantly ground travel in state or throughout multi-state area based on client territory and business needs.
• The noise level in the work environment is usually low to moderate. 
• Due to the collaborative nature of the business and the need to service clients, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines. 
• Requires desk work in office environment.
• Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.