About Us
At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk — and we’re looking for someone who shares that belief.
Job Description
Job Description:
We are currently seeking a dedicated and detail-oriented Customer Account Representative to join our team in Raleigh, NC. The ideal candidate will serve as the primary point of contact for our clients, ensuring satisfaction, managing account activity, and maintaining strong business relationships.
Responsibilities:
Manage and maintain client accounts, addressing inquiries and resolving issues in a timely manner
Serve as a liaison between clients and internal departments
Monitor account activity and ensure accurate records and reporting
Follow up with customers regarding services, contracts, or account updates
Assist in the preparation of proposals, agreements, and reports
Provide exceptional customer service and maintain positive client relationships
Identify potential opportunities to grow or improve accounts
Meet performance metrics and maintain service quality standards
Qualifications:
Bachelor’s degree in Business, Communications, or related field preferred
1–3 years of experience in customer service, account management, or a related role
Strong communication, interpersonal, and organizational skills
Problem-solving mindset with attention to detail
Ability to manage multiple tasks and prioritize effectively
Proficiency in Microsoft Office Suite and CRM systems
Team player with a customer-first attitude
Benefits:
Competitive salary range: $52,000 – $60,000 annually
Career growth opportunities within a supportive work environment
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Retirement savings plan
Ongoing professional training and development
Skills Required
- Bachelor's degree in Business, Communications, or related field preferred
- 1-3 years of experience in customer service or account management
- Strong communication, interpersonal, and organizational skills
- Problem-solving mindset with attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in Microsoft Office Suite and CRM systems
- Team player with a customer-first attitude
What We Do
At Alphabe Insight, we are dedicated to developing the next generation of business leaders.
