Customer Account Representative

Elevare Branding is a forward-thinking marketing and brand development firm dedicated to helping businesses elevate their market presence through strategic positioning, creative execution, and measurable performance. Our team combines analytical insight with refined branding strategies to deliver campaigns and solutions that drive sustainable growth. Based in Louisville, KY, we pride ourselves on professionalism, collaboration, and a culture built on continuous improvement.

We are seeking a Customer Account Representative to serve as a key liaison between our clients and internal teams. This role focuses on maintaining strong client relationships, ensuring service excellence, and supporting account growth initiatives.

The ideal candidate is detail-oriented, solutions-driven, and committed to delivering an exceptional client experience.

Responsibilities

• Manage and maintain client accounts with a high level of professionalism

• Serve as the primary point of contact for assigned accounts

• Coordinate with internal departments to ensure timely delivery of services

• Monitor account performance and provide regular updates to clients

• Identify opportunities to strengthen client relationships and expand services

• Resolve client inquiries efficiently and proactively

• Maintain accurate account documentation and reporting

• Strong written and verbal communication skills

• Excellent organizational and time-management abilities

• Professional demeanor with a client-focused mindset

• Ability to multitask in a fast-paced environment

• Problem-solving and analytical skills

• Proficiency in Microsoft Office and CRM systems

• High level of integrity and accountability

• Competitive salary ($54K – $58K annually)

• Clear growth opportunities and professional development pathways

• Structured training and skill enhancement programs

• Collaborative and performance-driven work environment

• Full-time stability with long-term career potential