At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.
Job Description
Position Summary
We are seeking a Customer Account Representative to support customer accounts, respond to inquiries, and help maintain positive ongoing relationships. This role is ideal for someone who enjoys communicating with people, organizing information, and identifying ways to improve the customer experience.
Responsibilities
- Serve as a point of contact for assigned customer accounts
- Respond to questions about products, services, and promotional offerings
- Provide accurate information and assist with routine account-related requests
- Follow up with customers regarding outstanding questions or service needs
- Maintain organized and accurate customer account records
- Identify customer needs and direct specialized requests to the appropriate team
- Communicate account updates and relevant information clearly
- Build positive working relationships through professional and timely interactions
- Gather customer feedback and share relevant observations with supervisors
- Collaborate with team members to support customer satisfaction and retention
Benefits
- Paid training
- Customer relationship management experience
- Professional development opportunities
- Supportive team environment
- Opportunities for career advancement
- Competitive compensation
- High school diploma or equivalent
- Strong verbal and written communication skills
- Customer-focused and professional attitude
- Good organizational and problem-solving abilities
- Attention to detail when handling account information
- Ability to manage multiple requests and follow up consistently
- Previous customer service, account support, retail, or sales experience is a plus
Competitive salary of $52,000 – $58,000 annually
Professional leadership development and training
Career advancement opportunities
Opportunities to develop management and business skills
Hands-on experience with business operations
Supportive and collaborative team environment
Opportunities to take on greater responsibilities as you grow
Performance-driven career development
Long-term professional growth within the organization
Skills Required
- High school diploma or equivalent
- Strong verbal and written communication skills
- Customer-focused and professional attitude
- Good organizational and problem-solving abilities
- Attention to detail when handling account information
- Ability to manage multiple requests and follow up consistently
- Previous customer service, account support, retail, or sales experience
What We Do
At Alphabe Insight, we are dedicated to developing the next generation of business leaders.
