About Intermedia
Key Responsibilities
- Support and manage an identified book of business for Intermedia’s hosted solutions.
- Create and develop a quarterly business review to identify opportunities on the account level that supports Intermedia’s product goals.
- Research and detect upsell and cross-sell opportunities within your named account list.
- Prevent accounts from churn through effective account management, and problem solving.
- Prioritize work to achieve/exceed quota.
- Prepare and deliver proposals, presentations as needed.
- Provide on-line demonstrations of Intermedia’s services.
- Assist customers with request for platform migrations, and plan changes.
- Provide technical information for Intermedia products and services.
- Work with internal partners on cross-sell opportunities as needed.
- Work cross-functionally with on-boarding team to ensure client account changes are successful.
Skills, Knowledge and Expertise
- 3+ years of successful experience with B2B account management, solution selling and a bachelor’s degree or technical school graduate.
- Ability to build and foster client relationships via the telephone.
- History of meeting and achieving upsell and cross-sell sales goals managing SMB companies.
- Value-based selling through ROI and high-value add to customers.
- Experience/ aptitude /affinity for technology with an understanding of IT infrastructure, networks, and software
- Experience in identifying and building relationships at all levels within an organization.
- Ability to work in highly dynamic, fast paced working environment where self-motivated individuals succeed.
- Passion, drive, and the desire to be part of a growing team.
- Solid oral and written communication skills merged with diligent follow-up habits.
- Capacity to multi-task while focusing on each task with great detail.
- Self-motivated, energetic, organized, results-oriented individual with a positive outlook.
- Salesforce.com or other CRM use experience
- Supported small and medium B2B customers with varied technical knowledge.
- Strong analytic and MS Excel skills a plus
- Familiar with Challenger Sales Methodology
Bonus Skills:
- Knowledge of UCaaS services, Microsoft products , mobility solutions, web hosting and other services offered by Intermedia preferred but not required.
Diversity, Inclusion, and Equal Opportunity
We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About
To explore other opportunities check out our careers page: https://www.intermedia.com/about-us/careers
Skills Required
- 3+ years of successful experience with B2B account management and solution selling
- Bachelor's degree or technical school graduate
- History of meeting and achieving upsell and cross-sell sales goals managing SMB companies
- Experience/aptitude/affinity for technology with understanding of IT infrastructure, networks, and software
- Ability to build and foster client relationships via the telephone
- Experience identifying and building relationships at all levels within an organization
- Proven ability to prevent churn through effective account management and problem solving
- Solid oral and written communication skills with diligent follow-up habits
- Capacity to multi-task while focusing on each task with great detail
- Self-motivated, energetic, organized, results-oriented with a positive outlook
- Salesforce.com or other CRM experience
- Supported small and medium B2B customers with varied technical knowledge
- Familiarity with Challenger Sales Methodology
- Strong analytic skills and Microsoft Excel experience
- Knowledge of UCaaS services, Microsoft products, mobility solutions, and web hosting
What We Do
Intermedia is the cloud communications company that helps over 135,000 businesses connect better – through voice, video conferencing, chat, contact center, business email and productivity, file sharing and backup, security, archiving, and more – from wherever, whenever. We strive to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions – all delivered through one highly reliable and secure platform. With month-to-month contract options, one monthly bill, one intuitive point of administrative control, and having been certified by J.D. Power seven times for providing “An Outstanding Customer Service Experience," Intermedia is committed to providing enterprise-grade products to businesses of all sizes through a simple, Worry-Free Experience. As a partner-first company, Intermedia goes to work for over 7,500 channel partners by providing a comprehensive set of programs, resources, and support to help them grow their revenue and maximize their success. Programs include our Customer Ownership Reseller (CORE™) model – which enables partners to resell, package, and manage Intermedia's solutions as if they were their own, while benefiting from highly attractive economic terms and maintaining ownership of their customer relationships – as well as agent models. Intermedia is also proud to be the exclusive cloud communications platform provider for NEC, a leader in global market share for unified communications with an estimated 80+ million business phone users worldwide. Recent Awards: • J.D. Power Certified Assisted Technical Support Program – 2023, 2021, 2020, 2019, 2018, 2017, 2016 • Inc. Magazine’s Best Workplaces of 2021 • PCMag Editor’s Choice – Intermedia Unite • PCMag Editor’s Choice – Intermedia AnyMeeeting • PCMag Editor’s Choice – Intermedia Hosted Exchange • CRN - 5-Star Partner Program - 2023, 2022 • CRN’s Cloud Computing Product of 2022, 2021 – Intermedia Unite
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