Customer Account Manager
$60K-$70K
What You'll Do
As a Customer Account Manager, you will establish a consultative partnership with assigned customers to ensure high levels of retention and expand our suite of products and services; and provide sales support to both metro and core sales team. You will act as the primary point of contact for high-profile accounts, managing everything from billing questions and troubleshooting to contract renewals and sales proposals, ensuring an exceptional customer experience.
What You'll Bring
- AAS degree in sales, business or related; or equivalent experience
- Minimum 3 years of experience in customer account management, sales, or related preferably in the telecommunication sector
- Experience acting as primary contact with high profile customers ensuring an excellent customer experience
- Experience with developing and executing a customer retention and expansion plan, including contract negotiation
- Demonstrated understanding of excellent customer care concepts
- General understanding or working knowledge with CRM software
- Excellent communication and organization skills
- Ability to work with multiple details to create custom solutions for customers
- Intermediate computer skills with Word, Excel, email
- A valid driver's license and clear driving record
Bonus points if you have:
- Bachelor’s degree in sales, business or related field, or equivalent experience
- 2+ years of telecommunications experience
- Specific understanding of the telecommunications/broadband industry
Click here to read the job description.
Your Schedule
Hours for this position are Monday through Friday, 8:00 am to 4:30 pm;
Your Location
Hybrid-office: This opportunity can be located in New Hope, MN.
Drug screen
EOE/Disabilities/Vets
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Top Skills
What We Do
Great service is all about providing you with the ultimate experience, and that’s something you will always receive with Arvig. Our employee owners are passionate about taking the time to understand your business' current and future goals to ensure we provide the right telecommunications solution. Arvig is a Minnesota employee-owned Telecommunications Company that has been providing homes and businesses with high-speed cutting-edge products and services since 1950. Business solutions for fiber construction, internet, business IT, WiFi, TV, local/long distance phone, business phone systems, security and more: arvigbusiness.com Arvig Answering Solutions: arviganswering.com (formerly Time Communications) Internet, Managed WiFi, TV, phone and security for your home: arvig.com Arvig's Multiwav internet service: multiwav.arvig.com (available for townhomes, condos, apartment buildings in the Twin Cities, St Cloud and Rochester) Current customers: arvig.net
