Customer Account Manager

Build What’s Next in Aerospace

For nearly a century, Simmonds Precision has been helping shape the future of flight from our home in Vergennes, Vermont. Today, our technologies are trusted across hundreds of commercial and military aircraft platforms worldwide, helping aircraft operate safely, reliably, and efficiently.

At Simmonds Precision, we design and manufacture advanced sensing, monitoring, fuel management, and precision control technologies that solve some of aerospace’s most demanding challenges. Behind every solution is a team of talented people who bring together engineering expertise, advanced manufacturing, craftsmanship, and a drive to innovate.

When you join Simmonds Precision, you’re not just taking the next step in your career, you’re contributing to technology that takes flight around the world. Whether your expertise is in engineering, manufacturing, quality, operations, or business support, there’s an opportunity to make your mark.

Find your next opportunity where precision meets possibility—and build your career in aerospace with Simmonds Precision.

Responsibilities:

• Primary point of contact for assigned list of customers
• Demonstrate the ability to remain composed and decisive in a fast paced environment
• Ability to work as a member of a team.
• Maintain strong, open communication with co-workers, supervisor and manager.
• Is mindful of and adheres to procedures, policies and regulations.
• Functional knowledge of SAP and Microsoft Office applications.
• Highly productive and able to assess and execute next steps with minimal guidance or supervision.
• Predisposed to continuous learning. Absorbs and retains new information quickly.
• Embodies bias for action and proactively manages workload.
• Prioritize tasks and changes direction or adjusts approach in response to a rapidly changing environment.
• Responsible for the creation of orders in SAP. Entering specific customer requirements that can vary from both customer to customer and specific PO’s.
• Review all documentation related to customer orders to ensure all information is both complete and accurate, including: customer names, addresses, part numbers, and other specifications.
• Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.
• Coordinates with operations and other business functions to ensure customer requirements are met.
• Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services, as well as identify patterns and maintain quality.
• May promote products/services to ensure business targets are met.
• Coordinates with sales reps to identify inside sales opportunities.
• May provide after-sales support for client contracts to ensure customers satisfactions are met.
• Performs duties related to overall customer service.
• Maintains knowledge of Simmonds organization and products to provide the appropriate information and support to customers.
• As needed, may need to work beyond schedule to complete work with customer.

Qualifications You Must Have:

• Typically requires a University Degree and minimum 2 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
• Customer service experience
• Able to correspond electronically using MS Word, Excel and Outlook

Preferred Qualifications:

• SAP or other ERP Experience.
• Aerospace experience preferred
• Business-to-business Customer Service experience.
• Able to communicate professionally and effectively, both in writing and verbally in the English language.

Compensation & Benefits

Great work deserves great rewards—and benefits that support you both at work and beyond. Our comprehensive total rewards package is designed to help you stay healthy, build financial security, enjoy time away from work, and continue growing throughout your career.

• Health & Wellness: Take care of yourself and your family with comprehensive medical, dental, and vision coverage, HSA and FSA options, and convenient access to an onsite cafeteria and fitness center.
• Invest in Your Future: Enjoy competitive pay, an annual bonus opportunity, and a 401(k)-retirement plan that includes up to a 4% company match plus an additional annual employer contribution starting at 3%. Company-paid life and disability insurance provide additional financial protection and peace of mind.
• Time to Recharge: We believe time away from work matters. Enjoy four weeks of vacation, plus five additional paid days during our annual holiday shutdown, paid sick leave, and paid maternity and paternity leave—giving you more time for the moments that matter.
• Grow Your Career: Keep building your skills and advancing your career with up to $20,000 in annual tuition reimbursement, along with ongoing professional development and learning opportunities.
• Benefits Beyond the Basics: Choose from additional programs designed to make life a little easier, including supplemental insurance, an Employee Assistance Program (EAP), legal services, identity theft protection, discounted auto and home insurance, and pet insurance.

Your career is more than a paycheck. Join a company that invests in your health, your future, your growth, and your life outside of work.

$70-90k/year