Customer Account Manager - Off Premise - The Great North (IL, WI, MN)

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Meaningful Work From Day One
Are you passionate about building iconic brands and working with top partners? We have an exciting opportunity for you to join the Brown-Forman team. In this role, you'll be responsible for selling programming, gaining new distribution, and motivating our distributor partners to achieve sales goals within top regional and national chain accounts for the Great North encompassing Illinois, Wisconsin and Minnesota. You'll engage in customer management and key account development, focusing on distributor national accounts management. Your role will involve developing and maintaining strategic partnerships with assigned Brown-Forman key customers, taking a leadership role in understanding, developing, and implementing key customer initiatives. Be part of a team that values collaboration and strategic thinking.

What You Can Expect

Customer-Focused Initiatives

• Create win-win strategies that enhance both Brown-Forman and customer profitability.

• Lead and facilitate meetings with distributors and customers to brainstorm and agree on joint initiatives.

• Manage and achieve distributor goals.

• Develop customer plans and presentations, taking ownership of all relevant goals.

• Lead and leverage Brand Ambassadors for brand education, training, and mixology.

Building Productive Relationships & Partnerships

• Collaborate with Distributor National Account, Division, Channel, and State stakeholders to drive business growth and leverage brand platforms.

• Communicate fiscal year plans with customers and align Brown-Forman priorities with theirs.

• Manage communication with key distributor Off-Premise Chain personnel regarding account programming, compliance gaps, marketing strategy, and pricing opportunities.

• Provide monthly account updates and depletion recap reports, including commentary on buying patterns and competitive intelligence.

Planning & Analysis

• Review relevant data to convert insights into actions for key customer presentations.

• Manage and leverage account budgets effectively.

• Recap programming metrics, complete post-program analysis, and support customer meetings with documentation.

• Conduct performance reviews with distributors and customers as part of planning.

• Provide annual customer overviews for State Manager, Regional Chain Manager, and other key stakeholders.

• Communicate pricing expectations using Brown-Forman National Pricing and state distributor pricing models.

• Manage execution of compliance for Brown-Forman national and regional customer programs.

What You Bring to the Table

• Experience: Bachelor’s Degree plus 5-7 years of sales experience in Beverage Alcohol, Beverage, or Food Industries preferred. Equivalent experience in these industries will be considered in lieu of a degree.

• Relationship Building: Proven ability to establish and maintain effective relationships with top-level account decision makers, distributors, and internal stakeholders.

• Analytical Skills: Ability to analyze and translate insights data into actionable strategies.

• Strategic Thinking: Demonstrated capability to think strategically and plan effectively.

• Technical Proficiency: Knowledge of Word, PowerPoint, Excel, and Google platforms.

• Independence and Collaboration: Self-motivated with the ability to work independently and collaboratively with minimal supervision.

• Communication and Organizational Skills: Excellent oral, analytical, and written communication skills, along with strong organizational and planning abilities.

• Flexibility: Willingness to maintain flexible work schedules, including weekends and extended workdays.

• Requirements: Valid driver’s license.

What Makes You Unique

• Industry Experience: Experience in the Spirits or Beverage Alcohol industry.

• Customer and Distribution Knowledge: Understanding of the National and Regional chain customer environment and the three-tier distribution system.

• Product Expertise: High level of knowledge in the spirits and wine industry

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Requisition Type:

Employee

Management Level:

Professional

Global Job Level:

P6

Number of Openings Available:

0