Sr. Customer Account Leader
San Antonio, TX
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Senior Customer Account Leader, you’ll serve as the primary liaison between customers and internal teams including operations, engineering, materials, and sales to support product transactions and customer programs. You will help drive customer satisfaction, manage transactional and contractual accounts, and support business objectives through effective communication, coordination, and problem resolution.
What you’ll do:
Serve as the primary customer contact throughout the MRO lifecycle, including onboarding, requirements gathering, status updates, customer visits, reporting, and issue resolution.
Build strong customer relationships by managing expectations, capturing feedback, and delivering a positive customer experience.
Coordinate support services for engine MRO events, including logistics, rentals, field service, component repairs, and consignment inventory, as applicable.
Coordinate commercial activities including contract execution, work scope definition, and translation of customer requirements into operational plans.
Coordinate and validate customer, commercial, technical, and airworthiness documentation to support successful MRO execution.
Prepare customer estimates and invoices, communicate cost impacts, resolve commercial issues, and maintain accurate records in ERP and CRM systems.
Monitor the financial performance of assigned transactions while maintaining compliance with company policies and supporting business objectives.
Interpret OEM technical documentation, regulatory requirements, and customer maintenance requirements to support assigned programs.
Monitor key performance indicators (KPIs), identify opportunities for continuous improvement, and support StandardAero's Quality, Environmental, and Safety Management System (SMS).
Basic Qualifications
Bachelor's degree in Business, Engineering, Aviation Management, or a related field; or an equivalent combination of education and experience.
Minimum of 3 years of experience in a customer-facing, commercial, account management, or program support role.
Experience applying negotiation, influencing, conflict resolution, and customer service in a professional environment.
Experience preparing business communications, reports, or customer documentation.
Experience working with cross-functional teams in a business or operational environment.
Experience managing multiple priorities and deadlines in a fast-paced environment.
Experience interpreting technical data from OEMs or regulatory authorities.
Experience using Microsoft Excel for tracking, reporting, or analysis.
Experience using ERP and/or CRM systems (e.g., SAP, Oracle, Salesforce, or equivalent).
Desired Skills
Aviation, aerospace, or aircraft maintenance industry experience, including exposure to aircraft, engines, components, or MRO operations.
Familiarity with OEM, airline, military, or aerospace customer support environments.
Knowledge of aviation maintenance documentation, production operations, or repair processes.
Strong customer relationship management, negotiation, and conflict resolution skills.
Strong verbal and written communication skills.
Strong organizational and analytical thinking skills.
Collaborative mindset with the ability to build effective working relationships across teams.
Self-motivated with a continuous improvement and learning mindset.
Ability to adapt to changing priorities and business needs.
Benefits that make life better:
Comprehensive Healthcare
401(k) with 100% company match; up to 5% vested
Paid Time Off starting on day one
Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability
Life & AD&D Insurance
Learning & Training opportunities
Advancement opportunities within a growing global organization
About UsRaising the Standard of Excellence since 1911
Skills Required
- Bachelor's degree in Business, Engineering, Aviation Management, or related field (or equivalent experience)
- Minimum of 3 years experience in customer-facing, commercial, account management, or program support role
- Experience applying negotiation, influencing, and conflict resolution skills
- Experience preparing business communications, reports, or customer documentation
- Experience working with cross-functional teams in a business or operational environment
- Experience managing multiple priorities and deadlines in a fast-paced environment
- Experience interpreting technical data from OEMs or regulatory authorities
- Experience using Microsoft Excel for tracking, reporting, or analysis
- Experience using ERP and/or CRM systems (e.g., SAP, Oracle, Salesforce, or equivalent)
- Aviation, aerospace, or aircraft maintenance industry experience (engines, components, or MRO operations)
- Familiarity with OEM, airline, military, or aerospace customer support environments
- Knowledge of aviation maintenance documentation, production operations, or repair processes
- Strong verbal and written communication, organizational, and analytical skills
- Collaborative mindset, self-motivated with continuous improvement orientation
StandardAero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about StandardAero and has not been reviewed or approved by StandardAero.
-
Retirement Support — Provides a 401(k) and has added an Employee Stock Purchase Plan and an Incentive Award (equity) plan, expanding long-term savings and ownership options. These programs complement base pay with additional wealth-building mechanisms.
-
Leave & Time Off Breadth — Includes PTO, paid holidays, sick time, bereavement leave, military leave, and parental leave, with some roles accruing PTO that can increase with service. Eligibility for benefits typically begins the first day of the month after hire, indicating structured access to time-off programs.
-
Wellbeing & Lifestyle Benefits — Offers tuition assistance, job training/conferences, company events, and an Employee Assistance Program as part of a comprehensive package. The inclusion of learning support and EAP provides development and wellbeing resources beyond core insurance and retirement.
StandardAero Insights
What We Do
StandardAero has become one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value. StandardAero offers extensive MRO services and custom solutions for business aviation, commercial aviation, military, and industrial power customers. Nearly 6,600 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe. Services include MRO for aircraft and rotorcraft engines, auxiliary power units, components; airframe services including major alterations; FAA authorized avionics capabilities; comprehensive engineering services; and custom exterior and interior design, completion, and paint. We provide these capabilities through our network of specialized facilities and mobile service teams. StandardAero is owned by Carlyle, a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit, and Investment Solutions.
