We are looking for a talented Customer Account Executive to join our team specialising in Customer Service for Cummins Drivetrain & Braking Systems in Redditch, United Kingdom.
In this role, you will make an impact in the following ways:
- Own the day‑to‑day management of assigned customer accounts, acting as the single point of contact.
- Build strong, trusted customer relationships that drive satisfaction, loyalty, and long‑term success.
- Take full responsibility for the end‑to‑end order life cycle, from order entry through to delivery, invoicing, and logistics documentation.
- Resolve customer queries and escalations proactively, managing each case through to closure.
- Partner with sales, production, planning, logistics, and finance teams to ensure on‑time delivery and effective issue resolution.
- Represent the business in customer meetings, supporting account development and growth initiatives.
- Monitor account performance and prepare reports, dashboards, and insights to improve customer experience and profitability.
- Manage EDI processes and forecast‑versus‑delivery analysis to maintain smooth order flow and enable data‑led discussions.
To be successful in this role, you will need the following:
- A strong customer‑first mindset, with the ability to manage complex, high‑volume order activity.
- Confidence owning issues end-to-end and driving resolutions in a fast‑paced environment.
- Clear, effective communication skills, with the ability to collaborate across multiple functions.
- Strong organisational and analytical skills, with attention to detail and a proactive approach.
Education/Experience:
- College, university, or equivalent degree.
- A minimum of 5 years’ experience in customer order management, customer‑facing roles, supply chain, logistics, or international trade.
- Experience managing the end‑to‑end order life cycle for customer accounts.
- Experience with EDI processes is preferable.
- Additional language skills beyond English are advantageous.
Skills Required
- College, university, or equivalent degree
- At least 5 years of experience in customer order management, customer-facing roles, supply chain, logistics, or international trade
- Experience managing the end-to-end order lifecycle for customer accounts
- Experience with Electronic Data Interchange (EDI) processes
- Additional language skills beyond English
- Strong customer-first mindset and ability to manage complex, high-volume order activity
- Ability to own issues end-to-end and drive resolutions
- Clear communication and cross-functional collaboration skills
- Strong organizational and analytical skills with attention to detail
Cummins Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cummins and has not been reviewed or approved by Cummins.
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Retirement Support — A 401(k) with company contribution/match and both defined contribution and defined benefit pension plans are offered, alongside profit sharing and an employee stock purchase plan. This mix supports long-term savings and financial security.
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Healthcare Strength — Multiple medical plan options (HSA, HSA Plus, PPO) with dental, vision, life and long-term disability coverage are provided, along with telehealth, mental-health support, and wellness tools. In-network protections and HSA/HSA Plus structures are described to help manage costs.
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Parental & Family Support — Paid maternity and paternity leave, family medical leave, and adoption assistance are offered. Reduced or flexible hours and unpaid extended leave options further support caregiving needs.
Cummins Insights
What We Do
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
