Customer Account Administrator

Viatris is a global healthcare company uniquely positioned to bridge the traditional divide between generics and brands, combining the best of both to more holistically address healthcare needs globally. With a mission to empower people worldwide to live healthier at every stage of life, we provide access at scale, currently supplying high-quality medicines to approximately 1 billion patients around the world annually and touching all of life's moments, from birth to the end of life, acute conditions to chronic diseases.
We have been included on number of award lists that demonstrate the impact we are making. 
This posting supports ongoing hiring needs and may be used to consider candidates for upcoming opportunities.

Our global portfolio includes best-in-class, iconic brand-name products as well as global key brands; generics, including branded and complex generics; and other offerings across a wide range of therapeutic areas. We are committed to helping create healthier communities worldwide through education, outreach and better access to treatment. 

For those driven to live their lives with purpose, Viatris helps employees realise their full potential by creating a collaborative culture that fosters courage and resilience. Viatris is more than just a place to work. This is a place to make a difference in the world. 

The Role & What You Will Be Doing 

An enthusiastic Customer Account Administrator with superior order processing skills to deliver the highest standard of Customer Service. Responsible for accurately processing large and complex customer sales orders in a busy and fast paced environment within an expanding team. This role involves managing the day to day running of customer orders and to deal with all aspects of their processing and administration with the ability to develop and maintain good enquirer/stakeholder relationships.

Every day, we rise to the challenge to make a difference and the Customer Account Administrator role will make an impact through the following responsibilities:

Key responsibilities:

• Process customer orders accurately to agreed SLAs

• Ensure orders are checked and correct in relation to product, price and expiry date

• Liaise with relevant stakeholders regarding any issues

• Accurately process credits, debits and returns to agreed SLA’s

• Maintain price lists and price amendments accurately in SAP and Excel

• Maintain computerised filing systems

• Maintain clear, concise and detailed customer records

Organizational relationships:

• Customer Services

• Customer Operations

• Commercial Analytics

• Specialtiy, Generic and Established Medicines Business Units

• Finance/Accounts Receivable

• Alloga UK– 3PL

• Supply Chain

• Quality

• Direct and Indirect customers

• PV and UK Complaints

About Your Skills & Experience

For this role, we’re looking for a candidate who has an effective combination of the following qualifications, skills, and experiences:

• Proven experience of managing and processing customer orders in a technical Customer Service role is essential. Experience in the pharmaceutical sector would be advantageous

• Strong IT skills with a good working knowledge of Microsoft Office Suite (Excel, Outlook, Word), and SAP or another ERP system

• Excellent interpersonal and communication skills. 

• Strong attention to detail with a problem-solving can-do mindset.

• Ability to prioritise and multi-task is essential.

• Resilient under pressure and confident to question decisions when necessary.

• Ablity to work to deadlines is essential.

• Excellent organizational and time management skills

• Good team player with an enthusiastic self-motivated attitude

Benefits at Viatris

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. Some of our benefits include the following on top of a competitive salary:

• Top Employer Accreditation, demonstrating that we provide excellent people policies and practices

• Competitive compensation package

• Focus on career progression with growth and development opportunities

• Emphasis on Health & Wellness programmes

• 100% paid medical insurance and Employee Assistance Programme

• Life cover

• Excellent employer-matched pension scheme with Viatris contributing up to 11%

• 2 paid volunteer days per year

At Viatris, we are dedicated to building a truly diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t fully align with every requirement, we still encourage you to apply. You may just be the right candidate for this or other roles. 

 Diversity & Inclusion at Viatris 

At Viatris, diversity and inclusion are essential to our mission. The diversity we foster in all aspects of our business can be one of our greatest strengths in redefining healthcare not as it is, but as it should be. If you would like to know more about what diversity, equity and inclusion means to us, please visit https://www.viatris.com/en/Careers/Diversity-and-Inclusion  

Sustainability at Viatris 

Corporate social responsibility is fundamental to the Viatris mission. We work to advance responsible and sustainable operations and leverage our collective expertise to empower people to live healthier at every stage of life, recognizing that our actions affect the stakeholders and communities we serve. To learn more about our efforts, please visit https://www.viatris.com/en/about-us/corporate-responsibility  

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others. 

Viatris is an Equal Opportunity Employer.