The Role
Designs, configures, and improves ServiceNow DevOps Change Velocity capabilities, including automated change creation from GitLab pipelines. Integrates pipeline evidence, vulnerability scans, and merge-request metadata into ServiceNow records. Establishes change governance guardrails, approval workflows, audit trails, risk assessments, and scope enforcement. Supports application onboarding to Standard Application Release processes and advises teams on ServiceNow integration patterns and change management controls.
Summary Generated by Built In
Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working with contemporary development frameworks and following agile methodologies to ensure the delivery of scalable and efficient solutions that meet unique business requirements. Collaboration with different teams and continuous refinement of software elements are integral parts of the daily workflow, fostering innovation and responsiveness to evolving project demands.
- We are looking for a Senior ServiceNow SME to join our Engineering Platforms team, supporting the evolution of our Standard Application Release (SAR) and change governance capabilities. You will be a subject matter expert in ServiceNow's DevOps Change Velocity Module, working at the intersection of change management, pipeline automation, and compliance.
This role is central to our Route to Live programme — helping us automate ServiceNow change record creation, integrate with GitLab pipelines, and ensure our change governance controls are robust, auditable, and fast.
Roles & Responsibilities:
- Own the design, configuration, and continuous improvement of the ServiceNow DevOps Change Velocity Module, including automated change record creation triggered from GitLab pipelines
- Lead the GitLab–ServiceNow integration, ensuring pipeline evidence (test results, vulnerability scans, MR metadata) is automatically attached to change records
- Define and maintain change governance guardrails within ServiceNow, including automated approval workflows, evidence capture, and audit trail generation
- Collaborate with the Route to Live and RTL Compliance teams to extend SAR to new change types (e.g., Maintenance is greater than Security Patching)
- Advise on change categorization, risk assessment, and approval workflows in alignment with internal change management policy
- Support onboarding of application teams onto SAR, providing guidance on ServiceNow record structure and pipeline integration patterns
- Contribute to the design of scope enforcement and automated guardrails that prevent misuse of change pathways
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Experience with scripting and automation within the ServiceNow platform to customize workflows and enhance functionality.
- Strong understanding of IT service management processes and best practices.
- Ability to troubleshoot and resolve complex technical issues related to ServiceNow applications.
- Familiarity with integration techniques and APIs to connect ServiceNow with other enterprise systems.
- ServiceNow Certified Application Developer accreditation (mandatory)
- Deep hands-on experience with the ServiceNow DevOps Change Velocity Module
- Proven experience integrating ServiceNow with GitLab, including pipeline triggers, webhook configuration, and evidence attachment
- Strong understanding of GitLab pipelines, CI/CD workflows, and source code management practices
- Solid knowledge of change governance frameworks — change categorization (Cat 1/2/3), approval workflows, Independent Checker requirements, and audit evidence standards
- Experience designing and implementing automated change record creation from pipeline events
- Familiarity with ITSM concepts: change advisory boards, risk assessment, conflict/HAP checking, and maintenance change types
Desirable Skills:
- Experience with vulnerability management tooling (SAST, dependency scanning, container scanning) and integrating scan results into change evidence
- Understanding of RIAM or equivalent risk classification frameworks
- Experience in regulated financial services or similarly governed environments
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Gurugram office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working with contemporary development frameworks and following agile methodologies to ensure the delivery of scalable and efficient solutions that meet unique business requirements. Collaboration with different teams and continuous refinement of software elements are integral parts of the daily workflow, fostering innovation and responsiveness to evolving project demands.
- We are looking for a Senior ServiceNow SME to join our Engineering Platforms team, supporting the evolution of our Standard Application Release (SAR) and change governance capabilities. You will be a subject matter expert in ServiceNow's DevOps Change Velocity Module, working at the intersection of change management, pipeline automation, and compliance.
This role is central to our Route to Live programme — helping us automate ServiceNow change record creation, integrate with GitLab pipelines, and ensure our change governance controls are robust, auditable, and fast.
Roles & Responsibilities:
- Own the design, configuration, and continuous improvement of the ServiceNow DevOps Change Velocity Module, including automated change record creation triggered from GitLab pipelines
- Lead the GitLab–ServiceNow integration, ensuring pipeline evidence (test results, vulnerability scans, MR metadata) is automatically attached to change records
- Define and maintain change governance guardrails within ServiceNow, including automated approval workflows, evidence capture, and audit trail generation
- Collaborate with the Route to Live and RTL Compliance teams to extend SAR to new change types (e.g., Maintenance is greater than Security Patching)
- Advise on change categorization, risk assessment, and approval workflows in alignment with internal change management policy
- Support onboarding of application teams onto SAR, providing guidance on ServiceNow record structure and pipeline integration patterns
- Contribute to the design of scope enforcement and automated guardrails that prevent misuse of change pathways
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Experience with scripting and automation within the ServiceNow platform to customize workflows and enhance functionality.
- Strong understanding of IT service management processes and best practices.
- Ability to troubleshoot and resolve complex technical issues related to ServiceNow applications.
- Familiarity with integration techniques and APIs to connect ServiceNow with other enterprise systems.
- ServiceNow Certified Application Developer accreditation (mandatory)
- Deep hands-on experience with the ServiceNow DevOps Change Velocity Module
- Proven experience integrating ServiceNow with GitLab, including pipeline triggers, webhook configuration, and evidence attachment
- Strong understanding of GitLab pipelines, CI/CD workflows, and source code management practices
- Solid knowledge of change governance frameworks — change categorization (Cat 1/2/3), approval workflows, Independent Checker requirements, and audit evidence standards
- Experience designing and implementing automated change record creation from pipeline events
- Familiarity with ITSM concepts: change advisory boards, risk assessment, conflict/HAP checking, and maintenance change types
Desirable Skills:
- Experience with vulnerability management tooling (SAST, dependency scanning, container scanning) and integrating scan results into change evidence
- Understanding of RIAM or equivalent risk classification frameworks
- Experience in regulated financial services or similarly governed environments
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Gurugram office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Minimum 5 years of experience in ServiceNow IT Service Management
- 15 years of full-time education
- ServiceNow IT Service Management proficiency
- ServiceNow Certified Application Developer accreditation
- Hands-on experience with the ServiceNow DevOps Change Velocity Module
- Experience integrating ServiceNow with GitLab, including pipeline triggers, webhooks, and evidence attachment
- Strong understanding of GitLab pipelines, CI/CD workflows, and source code management
- Experience with ServiceNow scripting and automation for workflow customization
- Strong understanding of IT service management processes and best practices
- Experience designing automated change record creation from pipeline events
- Knowledge of change governance, categorization, approval workflows, risk assessment, audit evidence, and conflict checking
- Ability to troubleshoot complex ServiceNow application issues
- Familiarity with integration techniques and APIs
- Experience with vulnerability management tooling and integration of scan results
- Understanding of RIAM or equivalent risk classification frameworks
- Experience in regulated financial services or similarly governed environments
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
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The Company
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
