Position Summary
The Custom Coordinator II role is responsible for preparing accurate production drawings to support fabrication, ensuring deliverables are high quality, error-free, completed on schedule, and aligned with company profitability goals. The role also encompasses responsibilities from purchase order receipt through delivery to the client.
Core duties include entering orders into the ERP system, monitoring order status, verifying hardware compatibility, providing necessary documentation to the production team, and ensuring receipt of required materials. Serving as a central point of coordination, the position facilitates communication with clients and internal departments to achieve timely and efficient order fulfillment.
Key Responsibilities
Customer Service:
- Own custom orders from intake through release to production and delivery—ensuring scope, specifications, timelines, and requirements are accurate, complete, and executed correctly.
- Serve as the central point of contact coordinating between clients, estimators, purchasing, programming, production, and receiving to ensure alignment, issue resolution, and timely execution.
- Manage all client-facing communication related to order status, changes, lead times, and issue resolution—ensuring expectations are clearly set and met.
Order Entry
- Intermediate level understanding of order entry processes and procedures. Able to retrieve product and process related information to perform job related duties.
- Intermediate level product knowledge and understanding of product operation, functionality, and compatibility within or in relation to framing materials and associated products.
- Efficiently generate high quality production documents that are complete and accurate using AutoCAD, ERP, or other tools as applicable.
Experience & Skills
- Education: High school education, Associates in Project Management, or Drafting & Design degree.
- Experience: One year of experience in commercial or residential window, curtainwall, and/or storefront products, or Two years’ experience as project manager and/or Design Drafting experience.
- Required Skills: Possesses strong organizational and problem-solving skills, with excellent verbal and written communication abilities. Highly detail-oriented with advanced computer proficiency and the ability to interpret and apply technical drawings.
Work Environment/Travel Requirements
- Frequent exposure to manufacturing environment.
- Extended periods of office work on a computer and in team meetings.
- Overnight travel requirements will be variable based on projects and business activities.
- Occasional travel related to other sites / corporate.
- Physical Requirements
- Ability to work in both office and manufacturing environments.
- Lift up to 50 lbs.
This job description outlines the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Our Benefits
We care about and invest in our employees. We are proud to offer a comprehensive benefits package designed to support their well-being and foster professional development. Here is a glimpse of what you can look forward to if you join our team.
Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
Incentive Plans
401(k) with employer contribution and match
Employee Stock Purchase Plan with employer match
Paid Time Off (Vacation and Sick Time)
Paid Holidays
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Wellness Program
Training and Career Progression
Apogee and our brands are an Equal Opportunity Employer.
Skills Required
- High school diploma or Associate's in Project Management or Drafting & Design
- 1 year experience with commercial or residential window, curtainwall, or storefront products OR 2 years project management/design drafting experience
- Proficiency with AutoCAD for generating production documents
- Experience using ERP systems for order entry and tracking
- Strong organizational, problem-solving, and verbal/written communication skills
- Ability to read, interpret, and apply technical drawings and specifications
- Ability to work in manufacturing and office environments and lift up to 50 lbs
Apogee Enterprises Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Apogee Enterprises and has not been reviewed or approved by Apogee Enterprises.
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Equity Value & Accessibility — Ownership via an Employee Stock Purchase Plan with a company match is positioned as a core element of total rewards, enhancing long‑term value beyond base pay. Plan updates and corporate materials emphasize this equity component as a meaningful part of compensation.
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Retirement Support — A 401(k) with employer contribution and match is consistently highlighted, signaling solid support for long‑term savings. Job materials and corporate content frame retirement plans as a key pillar of the package.
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Wellbeing & Lifestyle Benefits — Wellness and mental‑health resources include screenings, flu shots for employees and dependents, and an EAP with multiple counseling visits plus an online CBT tool. These offerings indicate tangible investment in wellbeing beyond core medical coverage.
Apogee Enterprises Insights
What We Do
By definition, Apogee means "highest point." It's no coincidence that it's also the name of our company. For over 70 years it is a name that has inspired and driven us to achieve a higher level of excellence in all we do. We are not satisfied with the status quo. We aim higher, think bigger, and endeavor to create even more value for every Apogee stakeholder. We strive to create peak value. Apogee is a leader in architectural products and services. Our glass and aluminum window, storefront and curtainwall systems make buildings look great, reduce energy consumption, and protect occupants and property. Our highly skilled team designs glass and metal building façades, completes massive orders for skyscrapers on time, and manages complex window, curtainwall and storefront installation projects. We are also a leader in the protection and conservation of all things framed and displayed. Our Tru Vue business provides high-performance glass and acrylic products for the custom framing, fine art, and technical glass markets.
