Custody Support - Application Support Technical Lead - Vice President

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview: The person would be a part of the Custody Support team supporting the Custody suite of applications with a focus on digital asset custody in addition to securities settlements. Digital Asset Custody is a new service offered to clients via Citi’s modernised suite of Custody applications. The team will support these applications as new custody services are introduced and existing services are migrated from other applications

What you’ll do:

•  Lead a team of technical experts for the new product offering - Digital Custody Assets

• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

• Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding of issues.

• Investigation of incidents reported across a range of applications within our Custody Digital Assets and Settlements applications.

• Engagement with ITIL processes including Major Incident management, problem management, change management etc.

• Operate independently to identify process bottlenecks and proactively drive improvements by engaging the appropriate teams.

• Experience in performing resiliency activities such as disaster recovery coordination from Production to Contingency site from an Application Support perspective, and Application component level resiliency tests.

• Confidently handle outage communication with stakeholders in Business and Operations.

• Actively participate in defining and implementing application onboarding guidelines and standards in line with Non Functional Requirements. Provide direct technical guidance to development teams on stability and supportability improvements for the applications.

• Manage the performance and development of team members, fostering a high-performance culture aligned with organizational objectives.

What we’ll need from you:

• Practical problem solving and strategic thinking skills

• Demonstrated leadership, interpersonal skills and relationship building skills

• Service oriented attitude

• Ability to work in a fast-paced environment

• Experience working or leading requirement gathering efforts for multiple large development projects at one-time

• Proficient using basic technical tools and systems

• Good interpersonal and communication skills

Skills and Competencies:

• Blockchain and Crypto Currency Technology Fundamentals Understanding of distributed ledgers, consensus mechanisms, and cryptographic principles as they apply to digital asset custody and settlement workflows.

• Cloud and Distributed Technology Support Experience Experience in supporting target technology stacks such as ECS, OpenShift, and microservices at L2/L3 level in distributed, cloud-native environments.

• Site Reliability Engineering (SRE) Hands-on experience with modern observability, monitoring tools, automation tools, and resiliency management — including Open Telemetry, Grafana, and Google Cloud Observability (GCO).

• Leadership Proven leadership capabilities with a focus on team development and performance management.

• AI Tools & Continuous Learning Familiarity with AI-assisted tools and a demonstrated willingness to continuously learn and adopt emerging technologies to enhance support efficiency and innovation.

Technical Skills:

• SQL Server – SQL, Stored Procedures

• Oracle or other RDBMS

• Database performance and tuning

• Cloud Technologies (e.g., Openshift) and Micro Services

• Elastic Stack (ELK), Grafana, Google Cloud Observability (GCO) preferred

Education: Bachelor’s/University degree, Master’s degree preferred  

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
 

#LI-BH1

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