Help shape the future of Custody by turning ideas into scalable outcomes. Join a fast‑paced, collaborative team focused on elevating client experience through disciplined delivery and intelligent automation.
You will work across process, and technology with visibility to senior leadership. Bring your program leadership, problem‑solving, and storytelling skills to deliver measurable impact.
As a Operations Automation Lead within the Custody team, you will lead and contribute to high‑impact initiatives spanning functional process within Custody Operations. You will manage xLOB programs with partners and stakeholders across Product, Operations, Technology, Risk and Controls, Compliance, Finance, and Business Management to enable strategic decision‑making and deliver operational automation and efficiency. Together, we will identify and execute large‑scale transformation opportunities and strengthen governance, transparency, and risk management.
Job Responsibilities
- Manage and execute complex, cross‑functional programs from initiation through delivery, ensuring scope, schedule, and budget adherence
- Build strong partnerships with stakeholders across product, operations, technology, finance, and business management; collaborate across global regions
- Oversee governance and documentation, including charters, exit plans, annual governance questionnaires, and materiality assessments
- Track technology trends and recommend strategic implementations for Custody and Securities Services
- Provide executive‑ready transparency through robust reporting and project governance; ensure timely delivery with strong risk mitigation
- Identify issues and facilitate resolution, escalating promptly when needed
- Manage process re‑engineering, process realignments, and location strategies to drive efficiency
- Analyse system infrastructure and process flows to identify productivity and efficiency opportunities
- Gather and document business requirements with operations and client‑facing teams; translate requirements for technology and product development
- Monitor, track, and report milestones and timelines; manage UAT and production deployment readiness
- Represent the team in senior program delivery forums; produce clear summaries and presentations for stakeholders
Required Qualifications, Capabilities, and Skills
- Bachelor’s degree or equivalent experience
- Proven track record leading large change programs and implementing new business processes
- Experience independently managing complex projects with cross‑functional stakeholders, including senior leadership engagement
- Strong stakeholder management and communication skills; able to produce executive‑level materials and updates
- Solid understanding of the trade transaction lifecycle, cash management, and corporate actions
- Experience with intelligent automation and analytics tools (e.g., Alteryx, Tableau) and data skills in Python and SQL
- Strong analytical, problem‑solving, and issue‑resolution skills with disciplined execution in fast‑paced environments
- Experience in Custody, Securities Services or Middle Office functions
- Excellent meeting facilitation, presentation, and organizational skills; ability to manage multiple priorities
Preferred Qualifications, Capabilities, and Skills
- Master’s degree or advanced study in a relevant field
- Experience implementing AI or blockchain‑enabled solutions in production environments
- Familiarity with governance artifacts such as charter maintenance, materiality assessments, exit plans, and governance questionnaires
- Advanced data science or automation proficiency (e.g., Alteryx, Tableau, Python, SQL) for scaling operational efficiencies
- Experience leading process re‑engineering and location strategy initiatives across global programs
- Exposure to senior‑level communications, presentations, and stakeholder management
- Custody product and process knowledge
Skills Required
- Bachelor's degree or equivalent experience
- Proven track record leading large change programs and implementing new business processes
- Experience independently managing complex projects with cross-functional stakeholders, including senior leadership engagement
- Strong stakeholder management and communication skills; able to produce executive-level materials and updates
- Solid understanding of the trade transaction lifecycle, cash management, and corporate actions
- Experience with intelligent automation and analytics tools (e.g., Alteryx, Tableau) and data skills in Python and SQL
- Strong analytical, problem-solving, and issue-resolution skills with disciplined execution in fast-paced environments
- Experience in Custody, Securities Services or Middle Office functions
- Excellent meeting facilitation, presentation, and organizational skills; ability to manage multiple priorities
- Master's degree or advanced study in a relevant field
- Experience implementing AI or blockchain-enabled solutions in production environments
- Familiarity with governance artifacts such as charter maintenance, materiality assessments, exit plans, and governance questionnaires
- Advanced data science or automation proficiency (e.g., Alteryx, Tableau, Python, SQL) for scaling operational efficiencies
- Experience leading process re-engineering and location strategy initiatives across global programs
- Exposure to senior-level communications, presentations, and stakeholder management
- Custody product and process knowledge
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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